Correlational Analysis Between Service Quality and Patient Satisfaction in the Radiology Installation of Sanjiwani Gianyar Hospital

I Wayan Wirajaya; I Wayan Junaedi; I Made Mahendrayana; Ni Putu Jeniyanthi

doi:10.37641/jimkes.v11i3.2221

Authors

I Wayan Angga Wirajaya Akademi Teknik Radiodiagnostik dan Radioterapi Bali; Denpasar, Indonesia
I Wayan Ruspendi Junaedi Akademi Teknik Radiodiagnostik dan Radioterapi Bali; Denpasar, Indonesia
I Made Adhi Mahendrayana Akademi Teknik Radiodiagnostik dan Radioterapi Bali; Denpasar, Indonesia
Ni Putu Rita Jeniyanthi Akademi Teknik Radiodiagnostik dan Radioterapi Bali; Denpasar, Indonesia

DOI:

https://doi.org/10.37641/jimkes.v11i3.2221

Keywords:

Service quality, Patient satisfaction, Health management, Correlational analysis

Abstract

The effect of radiology service quality on patient satisfaction on urology ultrasonography (ultrasound) examination at Radiology Installation Sanjiwani Regional Hospital, Gianyar aims to determine the effect of Radiology Service Quality on Patient Satisfaction on Urological Ultrasound Examination at Radiology Installation Sanjiwani Regional Hospital, Gianyar. This type of research uses quantitative research methods with a survey approach conducted at Sanjiwani Hospital in Gianyar Radiology Installation in April 2019. The population of this study is all outpatients who receive Urological Ultrasonography examination services with the sample of this research are 30 outpatients who get the Urological Ultrasonography examination. The results of the study were then analyzed by using the first SPSS test, which is valid, reliable, normality, and spearman. From the results of this study indicate that patients who have received Radiology services on Urology Ultrasonography (USG) examination expressed very satisfied as much as 18%, expressed satisfaction as much as 72% and stated quite satisfied as much as 10%, it can be concluded that 90% of patients who received Ultrasonography services (USG) Urology at Radiology Installation at Sanjiwani Regional Hospital, Gianyar, said he was satisfied.

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