Analysis of the Effect of Brand Resonance and Brand Trust on Brand Loyalty

Authors

  • Mohammad Bryan Nizarikhutama Department of Management, Faculty of Economics and Business; Universitas Muhammadiyah Surakarta, Indonesia
  • Sri Murwanti Department of Management, Faculty of Economics and Business; Universitas Muhammadiyah Surakarta, Indonesia

DOI:

https://doi.org/10.37641/jimkes.v12i1.2399

Keywords:

Brand Resonance, Brand Trust, Brand Loyalty

Abstract

Business competition for the products or goods sold. Companies utilize existing resources to obtain superior products. With these resources obtained, you can improve the quality of human resources to meet company needs. The purpose of this research is to analyze whether digital marketing and product quality can influence consumer purchasing decisions on 3Second products in Solo Raya. This research is a quantitative research using a non-probability sampling technique using a purposive sampling method where in this study not all members of the population can be used as a sample, but there are several criteria used so that a person can be used as a sample. The results of this study indicate that digital marketing has no influence on consumer purchasing decisions because it has a t-statistic value <1.96, namely 1.394 and p-values > 0.05, namely 0.164, while product quality has a positive and quite significant influence on purchasing decisions. consumers because it has a t-statistic value > 1.96 which is 6.877 and p-values < 0.05 which is 0.000.

Downloads

Download data is not yet available.

References

Dabuke, A. M., Zainal, V. R., & Hakim, A. (2023). The Effect of Self-Ability and Self Confidence on Employee Performance: A Literature Review. Dinasti International Journal of Digital Business Management, 4(2), 286-296.

Dharmayana, I. M. A., & Rahanatha, G. B. (2017). Pengaruh brand equity, brand trust, brand preference, dan kepuasan konsumen terhadap niat membeli kembali. Udayana University.

Duman, T., Ozbal, O., & Duerod, M. (2018). The role of affective factors on brand resonance: Measuring customer‐based brand equity for the Sarajevo brand. Journal of Destination Marketing & Management, 8, 359–372.

Eldine, A., & Muniroh, L. (2018). Kualitas Pelayanan Dan Pemuasan Pelanggan Terhadap Loyalitas Pelanggan. Manager: Jurnal Ilmu Manajemen, 1(1), 57–73.

El Naggar, R. A. A., & Bendary, N. (2017). The Impact of Experience and Brand trust on Brand loyalty, while considering the mediating effect of brand Equity dimensions, an empirical study on mobile operator subscribers in Egypt. The Business & Management Review, 9(2), 16-25.

Fan, Y., & Yang, C. (2020). Competition, product proliferation, and welfare: A study of the US smartphone market. American Economic Journal: Microeconomics, 12(2), 99-134.

Farjam, S., & Hongyi, X. (2015). Reviewing the concept of brand equity and evaluating consumer-based brand equity (CBBE) models. International Journal of Management Science and Business Administration, 1(8), 14-29.

Ghozali & Latan, H. (2015). Partial least squares konsep, teknik dan aplikasi menggunakan program SmartPLS 3.0 untuk penelitian empiris (Ed.2.). Badan Penerbit Universitas Diponegoro.

Ghozali, I. (2018). Aplikasi Multivariate dengan Program IBM SPSS 21 Update PLS Regresi. Badan Penerbit Universitas Diponegoro.

Gunduzyeli, B. (2022). Investigating the Relationship Between Brand Experience Dimensions and Brand Resonance through two Different Brands Selected from the Cosmetics and Food Sectors. International Journal of Contemporary Economics and Administrative Sciences, 12(1), 001-017.

Hamid, R. S., Anwar, S. M., & Lumoindong, Y. (2019). Using the triple helix model to determine the creativity a capability of innovative environment. IOP Conference Series: Earth and Environmental Science, 343(1), 12144.

Hapsari, O. W. A. (2022). Analisis Pengaruh Brand Credibility dan Brand Resonance Terhadap Brand Loyalty Merek Produk Kosmetik Wardah Di Soloraya. Universitas Muhammadiyah Surakarta.

Hoppe, D. (2018). Linking employer branding and internal branding: establishing perceived employer brand image as an antecedent of favourable employee brand attitudes and behaviours. Journal of Product & Brand Management, 27(4), 452-467.

Khasanah, S. H., Ariani, N., & Argo, J. G. (2021). Analisis Citra Merek, Kepercayaan Merek, dan Kepuasan Merek terhadap Loyalitas Merek. Konferensi Riset Nasional Ekonomi Manajemen Dan Akuntansi, 2(1), 394–411.

Leni, P., Mulya, J., & Padang, U. N. (2019). The Effect of Brand Resonance Towards Brand Loyalty of Smartphone Users in Indonesia: The Mediating Roles of Brand Satisfaction and Brand. 5(6), 952–967.

Murtiningsih, D., Moeljadi, Noermijati, & Rofiaty. (2016). The effect of brand trust and brand loyalty (studies in the university of budi luhur jakarta). International Journal of Business, Economics and Law, 11(2), 57–61.

Nasir, M., Sularso, A., Irawan, B., & Paramu, H. (2020). Brand Trust for Creating Brand Loyalty in Automotive Products. International Journal of Management, 11(06), 1237–1250. https://doi.org/10.34218/IJM.11.6.2020.113

Rahayu, S., & Harsono, M. (2018). Kepercayaan Merek dan Brand Affect Sebagai Anteseden dari Loyalitas Merek. Media Ekonomi, 18(1), 9–22.

Riansyah, H., & Luterlean, B. S. (2022). Pengaruh Kepercayaan Diri Dan Motivasi Terhadap Kinerja Karyawan Pt. astra Honda Motor. EProceedings of Management, 9(2).

Sari, Y. O., Handayani, S., & Astuty, K. (2024). The Effect of Service Quality, Brand Image And Sales Promotion On Consumers’satisfaction At Pt. Astra Honda Motor Of Bengkulu City. Jurnal Akuntansi, Manajemen dan Bisnis Digital, 3(1), 99-112.

Shieh, H.-S., & Lai, W.-H. (2017). The relationships among brand experience, brandresonance and brand loyalty in experiential marketing:Evidence from smart phone in Taiwan. Journal of Economics and Management, 28(2), 57–73. https://doi.org/10.22367/jem.2017.28.04

Sitanggang, J. M., Sinulingga, S., & Fachruddin, K. A. (2019). Analysis of the effect of product quality on customer satisfaction and customer loyalty of Indihome ATPT Telkom Regional 1 Sumatera, Medan, North Sumatra, Indonesia.

Sugiyono. (2015). Metode Penelitian Pendidikan: Pendekatan Kuantitatif, Kualitatif, Dan R&D. In Bandung: Alfabeta.

Suntoro, W., & Silintowe, Y. B. R. (2020). Analisis pengaruh pengalaman merek, kepercayaan merek, dan kepuasan merek terhadap loyalitas merek. Modus, 32(1), 25–41.

Supriyanto, A., Wiyono, B. B., & Burhanuddin, B. (2021). Effects of service quality and customer satisfaction on loyalty of bank customers. Cogent Business & Management, 8(1), 1937847.

Wibisono, H. D., & Khasanah, I. (2020). Analisis Pengaruh Brand Experience Terhadap Brand Loyalty Dengan Brand Resonance dan Brand Reputation Sebagai Variabel Intervening. Jurnal Studi Manajemen Organisasi, 17(2), 27–38.

YIM, M. S. (2019). A study on factor analytical methods and procedures for PLS-SEM (Partial Least Squares Structural Equation Modeling). The Journal of Industrial Distribution & Business, 10(5), 7-20.

Downloads

Published

2024-01-01

How to Cite

Nizarikhutama, M. B., & Murwanti, S. (2024). Analysis of the Effect of Brand Resonance and Brand Trust on Brand Loyalty. Jurnal Ilmiah Manajemen Kesatuan, 12(1), 155–162. https://doi.org/10.37641/jimkes.v12i1.2399