The Influence of Work and Personal Life Interference and Emotional Exhaustion on Counterproductive Work Behavior

Syahroni Syahroni; Abdul Haeba Ramli

doi:10.37641/jimkes.v13i2.3149

Authors

Syahroni Syahroni Universitas Esa Unggul
Abdul Haeba Ramli Universitas Esa Unggul

DOI:

https://doi.org/10.37641/jimkes.v13i2.3149

Keywords:

Promotional media, customer engagement, healthcare marketing, digital promotion, public healthcare services

Abstract

Conflicts between personal life and work are increasingly common due to dynamic work environments and growing job demands. This study aims to analyze the effects of Work Interference With Personal Life (WIPL), Personal Life Interference With Work (PLIW), and Emotional Exhaustion on Counterproductive Behavior (CPB) among employees at poultry slaughterhouses. A quantitative approach was employed through a questionnaire survey distributed to 196 respondents. The data were analyzed using Structural Equation Modeling (SEM) with SmartPLS 4 software. The results reveal that WIPL does not significantly affect CPB, while both PLIW and Emotional Exhaustion have a positive effect on CPB. Moreover, WIPL and PLIW significantly increase Emotional Exhaustion levels. However, Emotional Exhaustion does not mediate the relationship between WIPL or PLIW and CPB. These findings highlight the importance of managing emotional fatigue and ensuring work-life balance to prevent counterproductive behaviors in the workplace.

Keywords: Work Interference With Personal Life, Personal Life Interference With Work, Emotional Exhaustion, Counterproductive Behavior

Downloads

Download data is not yet available.

References

Adiawaty, Susi, and Bernhard. 2023. “Pengaruh Dimensi-Dimensi Work Life Balance Terhadap Kualitas Kerja.” ESENSI: Jurnal Manajemen Bisnis 26(1):1–12.

Agha, Kakul, Feza Tabassum Azmi, and Sami A. Khan. 2017. “Work-Life Balance : Scale Development and Validation.” (June).

Ahad, Tauseef Rasheq, Nasreen Khan, Anusuyah Subbarao, and H. M. Mahfuzu. Rahman. 2024. “Unlocking Work-Life Balance: The Impact of Participative Leadership on Reducing Emotional Exhaustion.” Cogent Business and Management 11(1). doi: 10.1080/23311975.2024.2372456.

Akanni, Abimbola A., E. Oladejo Olayinka, and Choja A. Oduaran. 2018. “Work-Life Balance, Job Insecurity and Counterproductive Work Behaviour among Brewery Workers.” North American Journal of Psychology 20(2):289–99.

Akram, Zubair, Yan Li, and Umair Akram. 2019. “When Employees Are Emotionally Exhausted Due to Abusive Supervision. A Conservation-of-Resources Perspective.” International Journal of Environmental Research and Public Health 16(18). doi: 10.3390/ijerph16183300.

Ayu, I. Gusti, Made Asri, Dwija Putri, and Benedicta Prisilia Christi. 2024. “International Journal of Economics , Accounting , and Management Work Interference with Personal Life : A Moderation of Work Stress and Organizational Justice on Turnover Intention.” 1(2):84–93.

Baloch, Muhammad A., Fanchen Meng, Zefeng Xu, Ignacio Cepeda-Carrion, Danish, and Muhammad W. Bari. 2017. “Dark Triad, Perceptions of Organizational Politics and Counterproductive Work Behaviors: The Moderating Effect of Political Skills.” Frontiers in Psychology 8(November). doi: 10.3389/fpsyg.2017.01972.

Banu, Rashida A. 2016. “A Structural Equation Model-II for Work-Life Balance of It Professionals in Chennai.” Serbian Journal of Management 11(1):141–48. doi: 10.5937/sjm11-8062.

Bhat, Zahid Hussain, Uqba Yousuf, and Nuzhat Saba. 2023. “Revolutionizing Work-Life Balance: Unleashing the Power of Telecommuting on Work Engagement and Exhaustion Levels.” Cogent Business and Management 10(2):1–22. doi: 10.1080/23311975.2023.2242160.

Bi, Yufang, and Xindong Ye. 2021. “The Effect of Trait Mindfulness on Teachers’ Emotional Exhaustion: The Chain Mediating Role of Psychological Capital and Job Engagement.” Healthcare (Switzerland) 9(11). doi: 10.3390/healthcare9111527.

Boamah, Sheila A., Hanadi Y. Hamadi, Farinaz Havaei, Hailey Smith, and Fern Webb. 2022. “Striking a Balance between Work and Play: The Effects of Work–Life Interference and Burnout on Faculty Turnover Intentions and Career Satisfaction.” International Journal of Environmental Research and Public Health 19(2):1–14. doi: 10.3390/ijerph19020809.

Chatra, Admiral. 2023. “Effect of Work Place Support (WPS) on Personal Life Interference Work (PLIW).” Business and Investment Review 1(2):17–33. doi: 10.61292/birev.v1i2.2.

Clercq, Dirk, and Renato Pereira. 2024. “Perceived Organizational Politics, Organizational Disidentification and Counterproductive Work Behaviour: Moderating Role of External Crisis Threats to Work.” International Journal of Organizational Analysis 32(1):183–205. doi: 10.1108/IJOA-10-2022-3442.

Diatmono, Prastiyo, Siti Mariam, and Abdul Haeba Ramli. 2020. “Analysis of Human Capital in Talent Management Program, Training and Development to Improve Employee Competence Case Study in BSG Group.” Business and Entrepreneurial Review 20(1):45–66. doi: 10.25105/ber.v20i1.6812.

Edmondson, Diane R., Lucy M. Matthews, and Scott C. Ambrose. 2019. “A Meta-Analytic Review of Emotional Exhaustion in a Sales Context.” Journal of Personal Selling & Sales Management 39(3):275–86. doi: 10.1080/08853134.2019.1592684.

Elliethey, Nancy Sabry, Ebtsam Aly Abou Hashish, and Nariman Ahmed Mohamed Elbassal. 2024. “Work Ethics and Its Relationship with Workplace Ostracism and Counterproductive Work Behaviours among Nurses: A Structural Equation Model.” BMC Nursing 23(1):1–13. doi: 10.1186/s12912-024-01785-4.

Fachridian, Agung, Abdul Haeba Ramli, and Lizio Marcel de Araujo. 2024. “IMPLEMENTATION OF ORGANIZATIONAL AGILITY STRATEGIES TO MEET THE CHALLENGES OF DIGITAL TRANSFORMATION IN GOVERNMENT ORGANIZATIONS.” Media Ekonomi Dan Manajemen 39(2):215–33. doi: http://dx.doi.org/10.56444/mem.v39i2.4575.

Fisher, Gwenith G., Carrie A. Bulger, and Carlla S. Smith. 2009. “Beyond Work and Family: A Measure of Work/Nonwork Interference and Enhancement.” Journal of Occupational Health Psychology 14(4):441–56. doi: 10.1037/a0016737.

Ghazmahadi, Yuswar Zainul Basri, Kusnadi, and Abdul Haeba Ramli. 2020. “The Influence Of Strategic Management Information System, Strategic Partnership On Organizational Performance Mediated By Organizational Culture In Occupational Safety and Health (OSH) Service Centre In Indonesia.” INTERNATIONAL JOURNAL OF CREATIVE RESEARCH AND STUDIES 4(1):32–39.

Giordano, Casey, Deniz S. Ones, and Chockalingam Viswesvaran. 2020. “Integrity Testing and Counterproductive Work Behavior.” The Wiley Encyclopedia of Personality and Individual Differences: Volume IV: Clinical, Applied, and Cross-Cultural Research 4(November):539–44. doi: 10.1002/9781119547181.ch354.

Gwamanda, Nelson, and Bright Mahembe. 2024. “A Confirmatory Factor Analytic Study of a Counterproductive Work Behaviour Measure in Zimbabwe.” SA Journal of Industrial Psychology 50:1–10. doi: 10.4102/sajip.v50i0.2118.

Hair, Joe F., Marko Sarstedt, Lucas Hopkins, and Volker G. Kuppelwieser. 2014. “Partial Least Squares Structural Equation Modeling (PLS-SEM): An Emerging Tool in Business Research.” European Business Review 26(2):106–21. doi: 10.1108/EBR-10-2013-0128.

Hakim, Danar Hadi Khoerul, Devita Belinda, Muhammad Bintang, Muhammad Ravi, and Rita Nuraviani. 2024. “Adaptasi Alat Ukur Counterproductive Work Behavior.” Jurnal Psikologi Insight 8(1):11–20. doi: 10.17509/insight.v8i1.68475.

Kismono, Gugup, Widya Paramita, and Gabriela B. Lintang. 2023. “Can Acceptance Promote Life Satisfaction during a Work from Home Regime? The Mediating Role of Work-Life Balance and Job Stress.” Cogent Business and Management 10(2). doi: 10.1080/23311975.2023.2234130.

Kräft, Jessica, Tanja Wirth, Volker Harth, and Stefanie Mache. 2024. “Digital Stress Perception among German Hospital Nurses and Associations with Health-Oriented Leadership, Emotional Exhaustion and Work-Privacy Conflict: A Cross-Sectional Study.” BMC Nursing 23(1):1–12. doi: 10.1186/s12912-024-01825-z.

Kurniawati, Kurniawati, Elistia Elistia, Siti Mariam, and Abdul Haeba Ramli. 2024. “THE INFLUENCE OF TRANSFORMATIONAL LEADERSHIP ON ORGANIZATIONAL CULTURE, CHANGE MANAGEMENT AND TURNOVER INTENTION.” Dinamika Kreatif Manajemen Strategis 06(1):177–207.

Liu, Chang, Xiao Yuan, Chenhong Hu, Tingting Liu, Yahui Chen, and Wei He. 2020. “Work-Related Identity Discrepancy and Counterproductive Work Behavior: The Role of Emotional Exhaustion and Supervisor Incivility.” International Journal of Environmental Research and Public Health 17(16):1–13. doi: 10.3390/ijerph17165747.

Liu, Xiaoyan, and Kun Yu. 2019. “Emotional Stability and Citizenship Fatigue: The Role of Emotional Exhaustion and Job Stressors.” Personality and Individual Differences 139:254–62. doi: https://doi.org/10.1016/j.paid.2018.11.033.

Nurdiansyah, Rezki, Siti Mariam, Muhammad Asrar Ameido, and Abdul Haeba Ramli. 2020. “Work Motivation, Job Satisfaction and Employee Performance.” Business and Entrepreneurial Review 20(2):153–62. doi: 10.25105/ber.v20i2.8006.

Nyberg, Anna, Paraskevi Peristera, Claudia Bernhard-Oettel, and Constanze Leineweber. 2018. “Does Work-Personal Life Interference Predict Turnover among Male and Female Managers, and Do Depressive Symptoms Mediate the Association? A Longitudinal Study Based on a Swedish Cohort.” BMC Public Health 18(1):1–13. doi: 10.1186/s12889-018-5736-7.

Putri, Nuzulul Kusuma, M. Karomah Nastiti Melania, Sia Mawan Yulia Fatmawati, and Yin Cheng Lim. 2023. “How Does the Work-Life Balance Impact Stress on Primary Healthcare Workers during the COVID-19 Pandemic?” BMC Health Services Research 23(1):1–13. doi: 10.1186/s12913-023-09677-0.

Ramli, Abdul Haeba. 2020. “The Mediator Role of Leader-Member Exchange in Empirical Test.” Jurnal Manajemen Dan Pemasaran Jasa 13(1):127–36. doi: 10.25105/JMPJ.V13I1.6152.

Rink, Lesley C., Susan G. Silva, Kathryn C. Adair, Tolu O. Oyesanya, Janice C. Humphreys, and John Bryan Sexton. 2023. “Characterizing Burnout and Resilience among Nurses: A Latent Profile Analysis of Emotional Exhaustion, Emotional Thriving and Emotional Recovery.” Nursing Open 10(11):7279–91. doi: 10.1002/nop2.1980.

Rizky, Arfian Oktaviandi, Abdul Haeba Ramli, and Siti Mariam. 2023. “LEADER-MEMBER EXCHANGE , COMMUNICATION SATISFACTION , JOB SATISFACTION , EMPLOYEE ENGAGEMENT DAN EMPLOYEE PERFORMANCE.” JURNAL LENTERA BISNIS 12(September):667–82. doi: 10.34127/jrlab.v12i3.891.

Shams, Khadija, and Alexander Kadow. 2019. “The Relationship Between Subjective Well-Being and Work–Life Balance Among Labourers in Pakistan.” Journal of Family and Economic Issues 40(4):681–90. doi: 10.1007/s10834-019-09631-5.

Sirgy, M. Joseph, and Dong-Jin Lee. 2018. “Work-Life Balance: An Integrative Review.” Applied Research in Quality of Life 13(1):229–54. doi: 10.1007/s11482-017-9509-8.

Sukarno, Donny Bayu, Haryono Umar, and Abdul Haeba Ramli. 2020. “The Effect of Corporate Enterpreneurship, Organizational Culture Through Innovation of Firm Performance in The Strategic Industry of State Deffense.” American Research Journal of Business and Management 6(1):1–5. doi: 10.21694/2379-1047.20008.

Szostek, Dawid. 2019. “The Impact of the Quality of Interpersonal Relationships between Employees on Counterproductive Work Behavior: A Study of Employees in Poland.” Sustainability (Switzerland) 11(21). doi: 10.3390/su11215916.

Toga, Ervia, and Betty Erda Yoelianita. 2022. “Peran Locus of Control Sebagai Mediasi Terhadap Hubungan Kepuasan Kerja Dengan Counterproductive Work Behavior.” Jurnal Ilmiah Hospitality 11(2):1349.

Tran, Yvonne, Hsun Hsiang Liao, En Hui Yeh, Louise A. Ellis, Robyn Clay-Williams, and Jeffrey Braithwaite. 2021. “Examining the Pathways by Which Work-Life Balance Influences Safety Culture among Healthcare Workers in Taiwan: Path Analysis of Data from a Cross-Sectional Survey on Patient Safety Culture among Hospital Staff.” BMJ Open 11(11):1–9. doi: 10.1136/bmjopen-2021-054143.

Wei, Changwu, and Jian Hong Ye. 2022. “The Impacts of Work-Life Balance on the Emotional Exhaustion and Well-Being of College Teachers in China.” Healthcare (Switzerland) 10(11):1–17. doi: 10.3390/healthcare10112234.

Yao, Johnny J. 2021. “Predictors of Counterproductive Workplace Behavior of Nurses.” Asia Pacific Journal of Health Management 16(2). doi: 10.24083/APJHM.V16I2.489.

Zadeh, Farimah, James Chowhan, Elena Neiterman, Isik Zeytinoglu, Johanna Geraci, and Derek Lobb. 2024. “Differential Relationships Between Work-Life Interface Constructs and Intention to Stay in or Leave the Profession: Evidence From Midwives in Canada.” Psychological Reports 127(3):1381–1407. doi: 10.1177/00332941221132994.