Bibliometric Exploration of Human Resource Innovation in the Tourism Industry

ER Ummi Kalsum; Ignatius Septo Pramesworo; Sri Budi Cantika Yuli; Kristina  Sedyastuti; Adi Mursalin

doi:10.37641/jimkes.v13i4.3172

Authors

ER Ummi Kalsum Politeknik Pariwisata NHI Bandung, Indonesia
Ignatius Septo Pramesworo Perbanas Institute, Indonesia
Sri Budi Cantika Yuli Universitas Muhammadiyah Malang, Indonesia
Kristina Sedyastuti Universitas PGRI Kanjuruhan Malang, Indonesia
Adi Mursalin Universitas Panca Bhakti, Indonesia

DOI:

https://doi.org/10.37641/jimkes.v13i4.3172

Keywords:

Human Resource Innovation, Tourism Industry, Bibliometric Analysis, Sustainable HR Practices, Technology Integration

Abstract

This study explores innovation in Human Resource Management (HRM) in the tourism industry through bibliometric analysis. Using 70 relevant articles published between 2020 and 2024 from the Scopus database, this study uses bibliometric techniques such as simple count statistics, citation analysis, co-citation, bibliographic coupling, and network analysis. Findings reveal that human resource innovation plays a vital role in enhancing service quality, employee productivity, and organizational effectiveness in tourism. Key innovations include the use of artificial intelligence, video interviews, virtual and augmented reality in recruitment and training, and digital performance management systems. These tools significantly improve human resource efficiency and responsiveness. Moreover, green human resource practices and innovative employee welfare programs contribute to environmental performance and staff well-being. The study also emphasizes the need for continuous theoretical development to support sustainable human resource innovation. Future research should explore the integration of decision support systems, business analytics, and automation into human resource management, as well as their impact on employee satisfaction and organizational outcomes. Additionally, studies on green human resource management and inclusive policies can provide further insights into fostering a productive and sustainable work environment in tourism. This research provides a foundational understanding of current trends and offers guidance for further advancement in human resource innovation within the tourism industry.

Downloads

Download data is not yet available.

References

Aftab, J., Abid, N., Cucari, N., & Savastano, M. (2023). Green human resource management and environmental performance: The role of green innovation and environmental strategy in a developing country. Business Strategy and the Environment 32(4), 1782–1798.

Ahmed, A. M. (2025). Employee well-being and productivity: the role of mental health programs in the workplace. Eurasian Journal of Humanities and Education Research (EJHER) 12(2) 1–15.

Ahmed, R. R., Akbar, W., Aijaz, M., Channar, Z. A., Ahmed, F., & Parmar, V. (2023). The role of green innovation on environmental and organizational performance: Moderation of human resource practices and management commitment. Heliyon 9(1), 35-51.

Aisyah, S., Natasha, S. F., Nazli, P., Anindya, D. A., Anggraini, D. P., & Habibie, M. (2024). Analysis of supporting factors in performance quality of Medan city tourism services for free daily employees. Economic and Business Horizon 3(1), 1–12.

Alfianto, R., Firdausi, E. R., & Andriyani, A. (2024). Implementation of green human resource management for MSMES in Indonesia: a review. Research Horizon 4(3), 157-168.

Ari, E., Karatepe, O. M., Rezapouraghdam, H., & Avci, T. (2020). A conceptual model for green human resource management: Indicators, differential pathways, and multiple pro-environmental outcomes. Sustainability 12(17), 7089.

Benevene, P., & Buonomo, I. (2020). Green human resource management: An evidence-based systematic literature review. Sustainability 12(15), 5974.

Benjathikul, B. (2021). Crisis leader: Lessons from covid-19 of Thai business sector. Journal of Legal, Ethical and Regulatory Issues 24(2), 1–9.

Bresciani, S., Ciampi, F., Meli, F., & Ferraris, A. (2021). Using big data for co-innovation processes: Mapping the field of data-driven innovation, proposing theoretical developments and providing a research agenda. International Journal of Information Management 60(2),102347-102361.

Chin, W. L. (2021). Agritourism resilience against Covid-19: Impacts and management strategies. Cogent Social Sciences 7(1), 23-41.

Elsharnouby, T. H., & Elbanna, S. (2021). Change or perish: Examining the role of human capital and dynamic marketing capabilities in the hospitality sector. Tourism Management 82(2), 104184-104197.

Ermakova, Z. A. (2018). Orenburg state university as an agent of regional development. Vysshee Obrazovanie v Rossii 27(10), 97–107.

Gesso, C. Del. (2024). A bibliometric analysis of intellectual capital research in the hospitality and tourism business setting. International Journal of Hospitality Management 119(2), 11-21

Haldorai, K., Kim, W. G., & Garcia, R. F. (2022). Top management green commitment and green intellectual capital as enablers of hotel environmental performance: The mediating role of green human resource management. Tourism Management 88(3), 671-682.

Hernita, H., Surya, B., Perwira, I., Abubakar, H., & Idris, M. (2021). Economic business sustainability and strengthening human resource capacity based on increasing the productivity of small and medium enterprises (SMES) in Makassar city, Indonesia. Sustainability 13(6), 3177.

Herrera, J., & de las Heras-Rosas, C. (2020). Corporate social responsibility and human resource management: Towards sustainable business organizations. Sustainability 12(3), 841.

Hutchings, K., Moyle, C. L., Chai, A., Garofano, N., & Moore, S. (2020). Segregation of women in tourism employment in the APEC region. Tourism Management Perspectives 34(3), 100655-100669.

Jayawardena, C. (2014). Enhancing customer experience in Canadian hotels. International Journal of Services, Economics and Management 6(2), 163–180.

Jiang, Y., Jamil, S., Zaman, S. I., & Fatima, S. A. (2024). Elevating organizational effectiveness: synthesizing human resource management with sustainable performance alignment. Journal of Organizational Effectiveness: People and Performance 11(2), 392–447.

Kerdpitak, C., & Jermsittiparsert, K. (2020). The impact of human resource management practices on competitive advantage: Mediating role of employee engagement in Thailand. Systematic Reviews in Pharmacy 11(1), 443-452.

Kessi, A. M. P., Pananrang, A. D., Muchsidin, F. F., Rizal, M., & Ramlah, R. (2025). The role of leadership in effective and efficient human resource management decision making. Paradoks: Jurnal Ilmu Ekonomi 8(2), 509–524.

Kholijah, S. (2024). Analysis of economic and environmental benefits of green business practices in the hospitality and tourism sector. Involvement International Journal of Business 1(1), 60–74.

Kim, Y. R., Williams, A. M., Park, S., & Chen, J. L. (2021). Spatial spillovers of agglomeration economies and productivity in the tourism industry: The case of the UK. Tourism management 82(2), 104201-104217.

Kimbu, A. N., Ngoasong, M. Z., Adeola, O., & Afenyo-Agbe, E. (2019). Collaborative Networks for Sustainable Human Capital Management in Women’s Tourism Entrepreneurship: The Role of Tourism Policy. Tourism Planning & Development 16(2), 161-178.

Kipper, L. M. (2020). Scopus scientific mapping production in industry 4.0 (2011–2018): a bibliometric analysis. International Journal of Production Research 58(6), 1605–1627.

Kuzior, A. (2022). A Bibliometric Analysis of Blockchain Technology Research Using VOSviewer. Sustainability (Switzerland) 14(13), 53-71.

Labanauskaitė, D., Fiore, M., & Stašys, R. (2020). Use of E-marketing tools as communication management in the tourism industry. Tourism Management Perspectives 34(3), 100652-100665.

Malik, S. Y., Hayat Mughal, Y., Azam, T., Cao, Y., Wan, Z., Zhu, H., & Thurasamy, R. (2021). Corporate social responsibility, green human resources management, and sustainable performance: is organizational citizenship behavior towards environment the missing link?. Sustainability 13(3), 1044-1059.

Manigandan, P., Alam, M. S., Murshed, M., Ozturk, I., Altuntas, S., & Alam, M. M. (2024). Promoting sustainable economic growth through natural resources management, green innovations, environmental policy deployment, and financial development: Fresh evidence from India. Resources Policy 90(2),104681-104699.

Negt, P., & Haunschild, A. (2025). Exploring the gap between research and practice in human resource management (HRM): a scoping review and agenda for future research. Management Review Quarterly 75(1), 837-879.

Nematpour, M., Khodadadi, M., Azimi, A., & Mohammadkazemi, R. (2025). IoT-driven smart solutions: transforming urban tourism destinations. Journal of Hospitality and Tourism Insights 21(2), 32-47.

Ngoc, N. M., Tien, N. H., Hieu, V. M., & Trang, T. T. T. (2023). Sustainable integration in Vietnam’s tourism industry. World review of entrepreneurship management and sustainable development 3(2), 1-16.

Pan, Y. (2020). Analysis of the spatiotemporal evolution characteristics and spatial difference of “tourism +” system coordinated development in the yangtze river economic belt. Resources and Environment in the Yangtze Basin 29(9), 1897–1909.

Piwowar‐Sulej, K. (2021). Core functions of sustainable human resource management. a hybrid literature review with the use of h‐classics methodology. Sustainable development 29(4), 671-693

Pradana, M., Pérez-Luño, A., & Fuentes-Blasco, M. (2020). Innovation as the key to gain performance from absorptive capacity and human capital. Technology analysis & strategic management 32(7), 822-834.

Pranata, S. P., & Sinaga, A. (2023). Analysis of brand awareness and brand image strategies on Lake Toba tourists’ interest through the F1H20 power boat digital marketing strategy In Balige, North Tapanuli. Journal of Business Management and Economic Development 1(02), 240–249.

Purnandika, R., & Fazri, D. (2023). Talent management practices and employee performance: a bibliometric approach. Jurnal Ilmiah Manajemen Kesatuan 11(3), 1067–1074.

Putri, R. W., & Triwidatin, Y. (2025). Accounting Information System for Cash Receipts from Room Sales at The Pall Inn Hotel Cisarua. Jurnal Ilmiah Akuntansi Kesatuan 13(1), 63–72.

Senbeto, D. L., & Hon, A. H. (2020). Market turbulence and service innovation in hospitality: examining the underlying mechanisms of employee and organizational resilience. The Service Industries Journal 40(2), 1119-1139.

Sharma, G. D., Thomas, A., & Paul, J. (2021). Reviving tourism industry post-COVID-19: A resilience-based framework. Tourism management perspectives 37(2), 100771-100786.

Sugiarti, R. (2019). Leather Craft Industry and Tourism: A Symbiotic Relationship? (A Case Study of Magetan East Java Indonesia). Harmonia: Journal of Arts Research and Education 19(2), 141–151.

Sulaiman, M. A. B. A., Ahmed, M. N., & Shabbir, M. S. (2020). Covid-19 challenges and human resource management in organized retail operations. Zenodo 12 (3), 81-92.

Tanova, C., & Bayighomog, S. W. (2022). Green human resource management in service industries: the construct, antecedents, consequences, and outlook. The Service Industries Journal 42(5-6), 412-452.

Tien, N. H., Jose, R. J. S., Ullah, S. E., & Sadiq, M. (2021). Development of human resource management activities in Vietnamese private companies. Turkish journal of computer and mathematics education 12(14), 4391-4410.

Tsiotras, G. D. (2016). Enabling quality in the tourism industry: an evaluation of business excellence in greek hotels. Global Business and Organizational Excellence 35(3), 44–57.

Wakelin-Theron, N. (2019). Attributes of tourism graduates: Comparison between employers’ evaluation and graduates' perceptions. Tourism Review International 23(1), 55–69.

Xiu, C. (2023). Construction of the hainan free trade port from the perspective of regional cultural development. Frontiers in Earth Science 10 (2), 12-34

Zhang, J., & Chen, Z. (2024). Exploring human resource management digital transformation in the digital age. Journal of the Knowledge Economy 15(1), 1482–1498.

Zhansagimova, A. E. (2014). Innovation, investing, economics and tourism. Life Science Journal 11(2), 550–555.