The Role of Ownership and Attention in Driving Buying Intention in E-Commerce

Authors

  • Hayat Yusuf Universitas Halu Oleo, Indonesia
  • La Ode Hamida STIE Enam Enam, Indonesia
  • Astil Harli Roslan STIE Enam Enam, Indonesia

DOI:

https://doi.org/10.37641/jimkes.v12i6.3196

Keywords:

Review Credibility, Purchase Intention, E-Commerce, Perceived Reviews, Cognition

Abstract

This study examines the impact of perceived review credibility on purchase intention, focusing on the mediating role of perceived belongingness and the moderating role of need for cognition. This study used a quantitative approach, using an online survey to collect data from 233 e-commerce shoppers. The study found that perceived review credibility and need for cognition significantly influenced purchase intention. Review credibility also increased the sense of belongingness, which in turn increased purchase intention. Need for cognition was found to moderate the relationship between belongingness and purchase intention, especially among individuals with a high need for cognition. Psychological factors such as need for cognition and sense of belongingness play an important role in shaping purchase intention. Marketers should focus on credible reviews and building a strong community to increase purchase intention, as well as develop effective communication strategies for consumers with a high need for cognition.

Downloads

Download data is not yet available.

References

Arli, D., Tan, L. P., Tjiptono, F., & Yang, L. (2018). Exploring consumers’ purchase intention towards green products in an emerging market: The role of consumers’ perceived readiness. International Journal of Consumer Studies, 42(4), 389-401.

Chakraborty, U., & Bhat, S. (2018). The effects of credible online reviews on brand equity dimensions and its consequence on consumer behavior. Journal of promotion management, 24(1), 57-82.

Chih, W. H., Wang, K. Y., Hsu, L. C., & Huang, S. C. (2013). Investigating electronic word-of-mouth effects on online discussion forums: The role of perceived positive electronic word-of-mouth review credibility. Cyberpsychology, Behavior, and Social Networking, 16(9), 658-668.

Daowd, A., Hasan, R., Eldabi, T., RafiulShan, P. M., Cao, D., & Kasemsarn, N. (2021). Factors affecting eWOM credibility, information adoption and purchase intention on Generation Y: a case from Thailand. Journal of Enterprise Information Management, 34(3), 838-859.

Dwidienawati, D., Tjahjana, D., Abdinagoro, S. B., & Gandasari, D. (2020). Customer review or influencer endorsement: which one influences purchase intention more? Heliyon, 6(11), 557-567.

Fang, Y. H. (2014). Beyond the credibility of electronic word of mouth: Exploring eWOM adoption on social networking sites from affective and curiosity perspectives. International journal of electronic commerce, 18(3), 67-102.

Ferdianto, R. (2022). The role of perceived usefulness and perceived ease of use in increasing repurchase intention in the era of the covid-19 pandemic. Research Horizon, 2(2), 313-329.

Fernandes, S., Panda, R., Venkatesh, V., Swar, B. N., & Shi, Y. (2022). Measuring the impact of online reviews on consumer purchase decisions–A scale development study. Journal of Retailing and Consumer Services, 68, 103066.

Filieri, R., Acikgoz, F., Ndou, V., & Dwivedi, Y. (2021). Is TripAdvisor still relevant? The influence of review credibility, review usefulness, and ease of use on consumers’ continuance intention. International Journal of Contemporary Hospitality Management, 33(1), 199-223.

Filieri, R., McLeay, F., Tsui, B., & Lin, Z. (2018). Consumer perceptions of information helpfulness and determinants of purchase intention in online consumer reviews of services. Information & Management, 55(8), 956-970.

Fitriyani, N. I., Susanto, H., & Rumna, R. (2024). The Influence of Customer Reviews and Customer Ratings on Purchasing Decisions for Beauty Products Garnier Micellar Water in Tiktok Shop. Jurnal Ilmiah Manajemen Kesatuan, 12(4), 1191-1202.

Ahn, Y., & Lee, J. (2024). The impact of online reviews on consumers’ purchase intentions: Examining the social influence of online reviews, group similarity, and self-construal. Journal of Theoretical and Applied Electronic Commerce Research, 19(2), 1060-1078.

Hong, I. B., & Cha, H. S. (2013). The mediating role of consumer trust in an online merchant in predicting purchase intention. International Journal of Information Management, 33(6), 927-939.

Hong, S., & Pittman, M. (2020). eWOM anatomy of online product reviews: Interaction effects of review number, valence, and star ratings on perceived credibility. International Journal of Advertising, 39(7), 892-920.

Hsieh, J.-K., & Li, Y.-J. (2020). Will you ever trust the review website again? The importance of source credibility. International journal of electronic commerce, 24(2), 255-275.

Indiani, N. L. P., & Fahik, G. A. (2020). Conversion of online purchase intention into actual purchase: the moderating role of transaction security and convenience. Business: Theory and Practice, 21(1), 18-29.

Indrawan, B., Nurmita, N., Nengsih, T. A., Utami, W., Nasrudin, D., Tanti, T., Deliza, D., Ferawati, R., Syafitri, R., & Santoso, P. (2022). The influence of attitude and need for cognition on student’s purchase intention behavior on halal food: schools clustering perspective. Indonesian Journal of Halal Research, 4(1), 26-34.

Jung, B., Kim, H., & Lee, S. H. (2022). The impact of belongingness and graphic-based emoticon usage motives on emoticon purchase intentions for MIM: an analysis of Korean KakaoTalk users. Online Information Review, 46(2), 391-411.

Khairunisa, J., Saputri, L., Yuniawan, A., & Kusumawardhani, A. (2024). The Effect of eWOM on Social Media in Purchasing Decisions: Systematic Literature Review. Research Horizon, 4(6), 81-90.

Kim, S. J., Maslowska, E., & Malthouse, E. C. (2020). Understanding the effects of different review features on purchase probability. In Electronic Word of Mouth as a Promotional Technique (pp. 29-53). Routledge.

Law, M., Kwok, R. C.-W., & Ng, M. (2016). An extended online purchase intention model for middle-aged online users. Electronic commerce research and applications, 20, 132-146.

Levin, I. P., Huneke, M. E., & Jasper, J. D. (2000). Information processing at successive stages of decision making: Need for cognition and inclusion–exclusion effects. Organizational behavior and human decision processes, 82(2), 171-193.

Ling, K. C., Daud, D. B., Piew, T. H., Keoy, K. H., & Hassan, P. (2011). Perceived risk, perceived technology, online trust for the online purchase intention in Malaysia. International Journal of Business and Management, 6(6), 167.

Mahyuzar, H., & Kholifah, K. (2023). The Effect of Digital Marketing Activities on Intention to Buy at Shopee (Study on Generation X and Y). Jurnal Ilmiah Manajemen Kesatuan, 11(3), 1129–1138.

Majali, T. E., Hammouri, Q., Almajali, D., Hanandeh, A., & Alsoud, M. (2022). Determinants of Online Reviews Usefulness and Its Impact on Consumers Purchase Decisions. Academy of strategic management journal, 21, 1-9.

Malinda, T., Pristiyono, P., & Siregar, M. (2023). Analysis of Online Shopping Choice through Shopping Experience and Ease of Transactions on Consumer Trust and Purchase Intention. Quantitative Economics and Management Studies, 4(3), 428-436.

Noviana, N. (2023). The Role of Brand Credibility and Consumer Engagement in Brand Expansion at PT Mayora. Jurnal Ilmiah Manajemen Kesatuan, 11(3), 1263–127

Obiedat, R. (2013). Impact of online consumer reviews on buying intention of consumers in UK: Need for cognition as the moderating role. International Journal of Advanced Corporate Learning (IJAC), 6(2), 16-21.

Oiknine, A. H., Pollard, K. A., Khooshabeh, P., & Files, B. T. (2021). Need for cognition is positively related to promotion focus and negatively related to prevention focus. Frontiers in Psychology, 12, 606847.

Pang, H., & Zhang, K. (2024). Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media: Insight from emotional attachment perspective. Journal of Retailing and Consumer Services, 77, 103688.

Park, J., & Kim, R. B. (2021). The effects of integrated information & service, institutional mechanism and need for cognition (NFC) on consumer omnichannel adoption behavior. Asia Pacific Journal of Marketing and Logistics, 33(6), 1386-1414.

Pooja, K., & Upadhyaya, P. (2024). What makes an online review credible? A systematic review of the literature and future research directions. Management Review Quarterly, 74(2), 627-659.

Pradana, M., Wardhana, A., Rubiyanti, N., Syahputra, S., & Utami, D. G. (2022). Halal food purchase intention of Muslim students in Spain: testing the moderating effect of need-for-cognition. Journal of Islamic Marketing, 13(2), 434-445.

Putrevu, S. (2008). Consumer responses toward sexual and nonsexual appeals: The influence of involvement, need for cognition (NFC), and gender. Journal of Advertising, 37(2), 57-70.

Qalati, S. A., Vela, E. G., Li, W., Dakhan, S. A., Hong Thuy, T. T., & Merani, S. H. (2021). Effects of perceived service quality, website quality, and reputation on purchase intention: The mediating and moderating roles of trust and perceived risk in online shopping. Cogent Business & Management, 8(1), 1869363.

Racherla, P., & Friske, W. (2012). Perceived ‘usefulness’ of online consumer reviews: An exploratory investigation across three services categories. Electronic commerce research and applications, 11(6), 548-559.

Rathore, H., Jakhar, S. K., Kumar, S., & Kumar, M. E. (2022). Pay-what-you-want versus pick-your price: The interplay between participative pricing strategies and consumer's need for cognition. Journal of business research, 141, 73-84.

Santos, Z. R., Cheung, C. M., Coelho, P. S., & Rita, P. (2022). Consumer engagement in social media brand communities: A literature review. International Journal of Information Management, 63, 102457.

Saskara, B., & Achmad, N. (2024). The Effect of Social Media Source Credibility on Purchase Interest of Products from Online Stores. Jurnal Ilmiah Manajemen Kesatuan, 12(6), 2549-2558.

Schreck, J. L., & Chin, M. G. (2019). Online product reviews: effects of star ratings and valence on review perception among those high and low in need for cognition. Proceedings of the Human Factors and Ergonomics Society Annual Meeting,

Shin, M., Back, K.-J., Lee, C.-K., & Lee, Y.-S. (2020). Enhancing customer-brand relationship by leveraging loyalty program experiences that foster customer-brand identification. International Journal of Contemporary Hospitality Management, 32(12), 3991-4016.

Siddiqui, M. S., Siddiqui, U. A., Khan, M. A., Alkandi, I. G., Saxena, A. K., & Siddiqui, J. H. (2021). Creating electronic word of mouth credibility through social networking sites and determining its impact on brand image and online purchase intentions in India. Journal of theoretical and applied electronic commerce research, 16(4), 1008-1024.

Thamanda, D. R., Mariam, S., & Ramli, A. H. (2024). The Influence of Promotion and Perceived Trust on Purchase Intention in Beauty Product E-Commerce. Jurnal Ilmiah Manajemen Kesatuan, 12(4), 1295–1316.

Thomas, M.-J., Wirtz, B. W., & Weyerer, J. C. (2019). Determinants of online review credibility and its impact on consumers'purchase intention. Journal of electronic commerce research, 20(1), 1-20.

Ventre, I., & Kolbe, D. (2020). The impact of perceived usefulness of online reviews, trust and perceived risk on online purchase intention in emerging markets: A Mexican perspective. Journal of International Consumer Marketing, 32(4), 287-299.

Verma, D., & Dewani, P. P. (2021). eWOM credibility: a comprehensive framework and literature review. Online Information Review, 45(3), 481-500.

Xia, Y., & Ha, H.-Y. (2022). Do online reviews encourage customers to write online reviews? A longitudinal study. Sustainability, 14(8), 4612.

Yang, Y., & Gong, F. (2023). Influence of Perceived Credibility of Online Reviews on Consumers’ Purchase Intentions in Travel E-Commerce Platforms. 2023 International Conference on Distributed Computing and Electrical Circuits and Electronics (ICDCECE),

Yoo, C.-W., Rhee, C., & Choe, Y.-C. (2012). The power of trust in the relationship between online shopping experience and perceived shopping value. Asia-Pacific Journal of Business Venturing and Entrepreneurship, 7(1), 47-56.

Zhao, L., Lu, Y., Wang, B., Chau, P. Y., & Zhang, L. (2012). Cultivating the sense of belonging and motivating user participation in virtual communities: A social capital perspective. International Journal of Information Management, 32(6), 574-588.

Zhu, L., Li, H., Wang, F.-K., He, W., & Tian, Z. (2020). How online reviews affect purchase intention: a new model based on the stimulus-organism-response (S-O-R) framework. Aslib Journal of Information Management, 72(4), 463-488.

Downloads

Published

2025-05-31

How to Cite

Yusuf, H., Hamida, L. O., & Roslan, A. H. (2025). The Role of Ownership and Attention in Driving Buying Intention in E-Commerce. Jurnal Ilmiah Manajemen Kesatuan, 13(3), 1547–1558. https://doi.org/10.37641/jimkes.v12i6.3196