The Influence of Job Satisfaction and Organizational Commitment on Employee Performance
DOI:
https://doi.org/10.37641/jimkes.v13i3.3342Keywords:
Employee Performance, Human Resources, Job Satisfaction, Organizational CommitmentAbstract
In improving employee satisfaction, the company has tried to improve employee satisfaction through various programs such as improving incentives, creating the most comfortable working conditions or environment. The purpose of the study was to determine the extent to which job satisfaction and organizational commitment influence employee performance and the relationship between these variables. The research method used is a quantitative method with a survey approach using a Likert scale-based questionnaire. The research sample consisted of 110 State-Owned Banks employees who were domiciled in Jakarta and had worked for at least one year, with a purposive sampling technique. Data analysis was carried out using Structural Equation Modeling with the Partial Least Square (SEM-PLS) approach. The results of the study showed that job satisfaction had a positive and significant effect on organizational commitment, and organizational commitment had a positive and significant effect on employee performance. However, job satisfaction did not have a significant effect on employee performance directly.
Downloads
References
Afshari, L., Young, S., Gibson, P., & Karimi, L. (2020). Organizational commitment: Exploring the role of identity. Personnel Review, 49(3), 774-790.
Ali, B. J., & Anwar, G. (2021). An empirical study of employees’ motivation and its influence job satisfaction. International Journal of Engineering, Business and Management, 5(2), 21-30.
Astuty, I., & Udin, U. D. I. N. (2020). The effect of perceived organizational support and transformational leadership on affective commitment and employee performance. The Journal of Asian Finance, Economics and Business, 7(10), 401-411.
Cahyana, I. G. S., & Jati, I. K. (2017). Pengaruh budaya organisasi, stres kerja dan kepuasan kerja terhadap kinerja pegawai. E-Jurnal Akuntansi, 18(2), 1314-1342.
Cesinger, B., Gundolf, K., Hughes, M., Khedhaouria, A., & Montani, F. (2023). The bright and dark sides of the Dark Triad traits among senior managers: effects on organizational commitment. Review of Managerial Science, 17(5), 1731-1763.
Cherif, F. (2020). The role of human resource management practices and employee job satisfaction in predicting organizational commitment in Saudi Arabian banking sector. International Journal of Sociology and Social Policy, 40(7/8), 529-541.
da Cruz Carvalho, A., Riana, I. G., & Soares, A. D. C. (2020). Motivation on job satisfaction and employee performance. International research journal of management, IT and social sciences, 7(5), 13-23.
Fadila, E. F., Wahyudi, M., & Khotijah, S. A. (2025). Comparative performance of islamic banks in Indonesia and malaysia using islamic performance index and financial ratios. Jurnal Ilmiah Akuntansi Kesatuan, 13(1), 119–128.
Hajiali, I., Kessi, A. M. F., Budiandriani, B., Prihatin, E., & Sufri, M. M. (2022). Determination of work motivation, leadership style, employee competence on job satisfaction and employee performance. Golden Ratio of Human Resource Management, 2(1), 57-69.
Hartika, A., Fitridiani, M., & Asbari, M. (2023). The effect of job satisfaction and job loyalty on employee performance: A narrative literature review. Journal of Information Systems and Management (JISMA), 2(3), 9-15.
Jufrizen, J., Mukmin, M., Nurmala, D., & Jasin, H. (2021). Effect of moderation of work motivation on the influence of organizational culture on organizational commitment and employee performance. International Journal of Business Economics (IJBE), 2(2), 86-98.
Kalaij, A. G. O., Handoko, Y., & Rachmawati, I. K. (2025). The influence of digital marketing, service quality, and product innovation on customer loyalty in beauty industry. Jurnal Ilmiah Manajemen Kesatuan, 13(1), 161–168.
Khair, H. (2019). Pengaruh Kepemimpinan dan kompensasi terhadap kepuasan kerja melalui motivasi kerja. Maneggio: Jurnal Ilmiah Magister Manajemen, 2(1), 69-88.
Kristanto, H. (2015). Keadilan organisasional, komitmen organisasional, dan kinerja karyawan. Jurnal Manajemen dan Kewirausahaan, 17(1), 86-98.
Kusumastuti, I., ita Kurniawati, N., Satria, D. L., & Wicaksono, D. (2019). Analisis pengaruh lingkungan kerja terhadap kinerja karyawan dimediasi oleh kepuasan kerja karyawan pada SP alumunium di Yogyakarta. Jurnal Rekomen (Riset Ekonomi Manajemen), 3(1), 43-53.
Latifah, I. N., Suhendra, A. A., & Mufidah, I. (2024). Factors affecting job satisfaction and employee performance: a case study in an Indonesian sharia property companies. International Journal of Productivity and Performance Management, 73(3), 719-748.
Li, N., Zhang, L., Li, X., & Lu, Q. (2021). The influence of operating room nurses’ job stress on burnout and organizational commitment: The moderating effect of over‐commitment. Journal of Advanced Nursing, 77(4), 1772-1782.
Lin, Y. T., Liu, N. C., & Lin, J. W. (2022). Firms’ adoption of CSR initiatives and employees’ organizational commitment: Organizational CSR climate and employees’ CSR-induced attributions as mediators. Journal of Business Research, 140(3), 626-637.
Lu, Y., Zhang, M. M., Yang, M. M., & Wang, Y. (2023). Sustainable human resource management practices, employee resilience, and employee outcomes: Toward common good values. Human Resource Management, 62(3), 331-353.
Moro, S., Ramos, R. F., & Rita, P. (2021). What drives job satisfaction in IT companies?. International Journal of Productivity and Performance Management, 70(2), 391-407.
Mustafa, M. J., Badri, S. K. Z., & Ramos, H. M. (2024). Linking middle-managers' ownership feelings to their innovative work behaviour: the mediating role of affective organisational commitment. Journal of Management & Organization, 30(6), 2418-2435.
Nabawi, R. (2019). Pengaruh lingkungan kerja, kepuasan kerja dan beban kerja terhadap kinerja pegawai. Maneggio: Jurnal Ilmiah Magister Manajemen, 2(2), 170-183.
Nguyen, H. M., & Ngo, T. T. (2020). Psychological capital, organizational commitment and job performance: A case in Vietnam. The Journal of Asian Finance, Economics and Business, 7(5), 269-278.
Nicolás-Agustín, Á., Jiménez-Jiménez, D., & Maeso-Fernandez, F. (2022). The role of human resource practices in the implementation of digital transformation. International Journal of Manpower, 43(2), 395-410.
Nurwati, S. (2021). Determinasi kepuasan kerja dan kinerja pegawai: Kompensasi dan lingkungan kerja (suatu kajian studi literatur manajemen sumberdaya manusia). Jurnal Ilmu Hukum, Humaniora Dan Politik, 1(2), 235-264.
Paramita, E., Lumbanraja, P., & Absah, Y. (2020). The influence of organizational culture and organizational commitment on employee performance and job satisfaction as a moderating variable at PT. Bank Mandiri (Persero), Tbk. International Journal of Research and Review, 7(3), 273-286.
Parera, A. A., Areros, W. A., & Rumawas, W. (2021). Pengaruh penempatan kerja dan komitmen organisasional terhadap kinerja karyawan PT. Royal Coconut. Productivity, 2(5), 353-359.
Qing, M., Asif, M., Hussain, A., & Jameel, A. (2020). Exploring the impact of ethical leadership on job satisfaction and organizational commitment in public sector organizations: The mediating role of psychological empowerment. Review of Managerial Science, 14(6), 1405-1432.
Rivaldo, Y., & Nabella, S. D. (2023). Employee performance: Education, training, experience and work discipline. Calitatea, 24(193), 182-188.
Rodrigo, J. A. H. N., Kuruppu, C. L., & Pathirana, G. Y. (2022). The impact of job satisfaction on employee performance: A case at ABC manufacturing company. Asian Journal of Economics, Business and Accounting, 22(2), 1-9.
Rustiawan, I., Gadzali, S. S., Suharyat, Y., Iswadi, U., & Ausat, A. M. A. (2023). The strategic role of human resource management in achieving organisational goals. Innovative: Journal Of Social Science Research, 3(2), 632-642.
Safa’Atturrizky, M., & Ekhsan, M. (2024). Pengaruh organizational commitment terhadap employee performance melalui mediasi job satisfaction. Jurnal Muara Ilmu Ekonomi dan Bisnis, 8(1), 164-176.
Safitri, A. N., & Kasmari, K. (2022). Pengaruh lingkungan kerja, pemberdayaan, dan kepemimpinan terhadap kinerja karyawan (Studi di PT. Phapros, Tbk Semarang). Eqien-Jurnal Ekonomi dan Bisnis, 11(02), 14-25.
Sidabutar, E., Syah, T. Y. R., & Anindita, R. (2020). The impact of compensation, motivation, and job satisfaction on employee performance. Journal of Multidisciplinary Academic, 4(1), 1-5.
Suhardi, A., Ismilasari, I., & Jasman, J. (2021). Analisis pengaruh loyalitas dan komitmen organisasi terhadap kinerja karyawan. Jesya (Jurnal Ekonomi dan Ekonomi Syariah), 4(2), 1117-1124.
Sutanto, E. M., & Ratna, A. (2015). Pengaruh komitmen organisasional terhadap kinerja karyawan berdasarkan karakteristik individual. BISMA: Jurnal Bisnis dan Manajemen, 9(1), 56-70.
Syahpria, M. F., Putra, D. I., & Lestari, H. S. (2024). The influence of financial risk on the financial performance of commercial banks listed on the IDX. Jurnal Ilmiah Manajemen Kesatuan, 12(6), 2191–2200.
Tamtomo, A. P. S., & Husna, M. N. U. (2020). Faktor-faktor yang mempengaruhi job safisfaction dan organizational commitment pada karyawan universitas. Jurnal Bisnis dan Manajemen (Journal of Business and Management), 20(2), 15-28.
Tanjung, A. A., & Rasyid, M. A. (2023). Pengaruh disiplin kerja dan kepuasan kerja terhadap kinerja karyawan Efarina TV. Jurnal Manajemen Ekonomi Dan Bisnis, 2(1), 49-59.
Tarigan, J., Cahya, J., Valentine, A., Hatane, S., & Jie, F. (2022). Total reward system, job satisfaction and employee productivity on company financial performance: evidence from Indonesian Generation Z workers. Journal of Asia Business Studies, 16(6), 1041-1065.
Virgiawan, A. R., Riyanto, S., & Endri, E. (2021). Organizational culture as a mediator motivation and transformational leadership on employee performance. Academic Journal of Interdisciplinary Studies, 10(3), 67-79.
Waworuntu, E. C., Kainde, S. J., & Mandagi, D. W. (2022). Work-life balance, job satisfaction and performance among millennial and Gen Z employees: a systematic review. Society, 10(2), 384-398.
Wiliandari, Y. (2015). Kepuasan kerja karyawan. Society, 6(2), 81-95.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Jurnal Ilmiah Manajemen Kesatuan

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.





