Employee Performance Through Employee Engagement in Cargo Companies
DOI:
https://doi.org/10.37641/jimkes.v13i2.3400Keywords:
Employee Engagement, Employee Performance, Self-Efficacy, Discipline,, employee engagement,, employee performance, self-efficacy,, disciplineAbstract
This study aims to examine the influence of self-efficacy and discipline on employee performance, both directly and indirectly through employee engagement as a mediating variable, in cargo companies located in DKI Jakarta. A quantitative descriptive approach was applied, using purposive sampling with a total of 337 respondents. Data were analyzed using SmartPLS. The results show that both self-efficacy and discipline have a positive and significant impact on employee engagement and employee performance. Employee engagement also has a positive and significant effect on employee performance. Furthermore, self-efficacy positively influences employee performance through employee engagement, whereas discipline does not show a significant indirect effect through engagement. These findings offer practical implications for human resource management in the cargo sector to enhance employee performance by fostering self-efficacy and engagement. This study is limited to a specific geographical area and time frame, suggesting the need for broader future research.
Keywords: Employee Performance, Employee Engagement, Self-Efficacy, Discipline
Downloads
References
Adhikari, B., Ranabhat, K., Khanal, P., Poudel, M., Marahatta, S. B., Khanal, S., Paudyal, V., & Shrestha, S. (2024). Procurement process and shortages of essential medicines in public health facilities: A qualitative study from Nepal. PLOS Global Public Health, 4(5 May).
Al-Dmour, R., Al-Dmour, H., Basheer Amin, E., & Al-Dmour, A. (2025). Impact of AI and big data analytics on healthcare outcomes: An empirical study in Jordanian healthcare institutions. In Digital Health (Vol. 11). SAGE Publications Inc. https://doi.org/10.1177/20552076241311051
Bruce, E., Shurong, Z., Amoah, J., Egala, S. B., & Sobre Frimpong, F. K. (2024). Reassessing the impact of social media on healthcare delivery: insights from a less digitalized economy. Cogent Public Health, 11(1).
Catana, S., & Toma, S.-G. (2021). Marketing Mix in Healthcare Services.
Chen, X., Zhao, W., Yuan, J., Qin, W., Zhang, Y., & Zhang, Y. (2022). The Relationships Between Patient Experience with Nursing Care, Patient Satisfaction and Patient Loyalty: A Structural Equation Modeling. Patient Preference and Adherence, 16, 3173–3183.
Del Giorgio Solfa, F., & Simonato, F. R. (2023). Big Data Analytics in Healthcare: Exploring the Role of Machine Learning in Predicting Patient Outcomes and Improving Healthcare Delivery. International Journal of Computations, Information and Manufacturing (IJCIM), 3(1), 1–9.
Fahlevi, M., Grima, S., Syrkiewicz-Switala, M., & Pasaribu, S. B. (2022). The impact and challenges of digital marketing in the health care industry during the digital era and the COVID-19 pandemic. 01–04. https://doi.org/10.25115/eea
Fook, T. N., Peng, L. M., & Mun, Y. W. (2024). Hospital brand image and trust leading towards patient satisfaction: medical tourists’ behavioural intention in Malaysia. Healthcare in Low-Resource Settings, 12(1). https://doi.org/10.4081/hls.2024.12276
Hariyanti, T., Fitriasari, N., Pradana, E. W., & Lenggono, K. A. (2024). Hospital Customer Competition Issues are being addressed through Confirmation Factor Analysis on Experiential Marketing, Brand Trust, and Loyalty. The Open Public Health Journal, 17(1).
Jasin, M. (2022). Healthcare Industry Sales Performance : How The Role of Social Media and Digital Marketing? In Journal of Positive School Psychology (Vol. 2022, Issue 5).
Kotler, P., Shalowitz, J., & Stevens, R. (2021). Strategic Marketing for Health Care Organizations : Building a Customer Driven Health System (2nd ed.).
Kumari, T., & Singh, J. (2021). A Study on Impact of Marketing Mix and Implementation of Marketing Mix Strategies in Tertiary Care Hospital: Health Care Executives and Clinicians’ Perspectives: A Literature Review.
Malarvizhi, C. A. N., Al Mamun, A., Reza, M. N. H., & Masud, M. M. (2024). Ageing well with tech: Exploring the determinants of e-healthcare services adoption in an emerging economy. Digital Health, 10.
Mustikasari, L. A., Agushybana, F., & Arso, S. P. (2024). Marketing Strategy Analysis In Hospital Health Institutions: A Systematic Literature Review. EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi Dan Bisnis, 12(2), 12. https://doi.org/10.37676/ekombis.v12i2
Purcarea, V. L. (2019). The impact of marketing strategies in healthcare systems. In Journal of medicine and life (Vol. 12, Issue 2, pp. 93–96). NLM (Medline). https://doi.org/10.25122/jml-2019-1003
Rahman, A. N., & Pribadi, F. (2022). Effective Marketing Strategies in Health Services: Systematic Literature Review. Expert Journal of Marketing, 10(2), 73–84.
Rana, S., Sikder, N., Shahin, H., & Ali, R. (2024). Impact of Digital Marketing on Hospital Marketing Strategies: A Comprehensive Literature Review. Journal of Primeasia, 5(1), 1–6.
Setyawati, B. O. (2024). Digital marketing strategies in healthcare services: literature review. International Journal of Health Science and Technology, 6(2), 89–99.
Sulistiadi, W. (2024). Digital marketing strategy for hospitals in the post Covid-19 pandemic in 2023: A literature review. Malahayati International Journal of Nursing and Health Science, 06(8), 614–622.
Yunitri, N., Nuraenah, H., & Rahim Kamil, A. (2020). Original Research Improving Healthcare Services Using mobile technology: Needs and Expectation Assessment for The Development of Mobile Health Apps for Mental Health Service in Technology. http://ijnms.net/index.php/ijnms





