Creating Corporate Sustainability in the Logistic Service Industry: The Effect of Management Transition and Digital Transformation

Masruroh; Alifia Andini Putri Pratama

doi:10.37641/jimkes.v14i1.4439

Authors

Masruroh Universitas Bina Nusantara, Indonesia
Alifia Andini Putri Pratama Universitas Bina Nusantara, Indonesia

DOI:

https://doi.org/10.37641/jimkes.v14i1.4439

Keywords:

Corporate Sustainability, Digital Transformation, Logistics Services Industry, Management Transition

Abstract

Dynamic transformations in the logistics services industry require companies to strengthen corporate sustainability through management adaptation and technological innovation. This study aims to investigate the influence of management transition and digital transformation on corporate sustainability in the context of logistics services industry companies in the Banten Region, as a representation of the logistics services sector in Indonesia. The approach used was quantitative by collecting data through a survey of 137 employees, then analyzed using the partial least squares–structural equation modeling method with SmartPLS 4 software. The results of the study show that management transition and digital transformation have a positive and significant effect on corporate sustainability, with digital transformation having a stronger influence in improving organizational efficiency and sustainability performance. These findings confirm that changes in managerial structures and the simultaneous integration of digital systems are able to strengthen the company’s sustainability orientation through operational innovation, leadership adaptability, and employee involvement in sustainability initiatives. This research contributes to management science by emphasizing the strategic role of managerial adaptability and digitalization in realizing long-term sustainability in logistics organizations, while providing practical insights for industry players and policymakers in designing sustainability-oriented transformation strategies in the digital era.

Downloads

Download data is not yet available.

References

Almatrodi, I., & Skoumpopoulou, D. (2023). Organizational routines and digital transformation: An analysis of how organizational routines impact digital transformation transition in a Saudi university. Systems, 11(5), 239-249.

Amoako, R., Jiang, Y., Frempong, M. F., Tetteh, S., & Adu-Yeboah, S. S. (2022). Examining the effect of organizational leadership, organizational structure, and employee technological capability on the success of electronic human resource management. Sage Open, 12(2), 215-225.

Ardito, L. (2023). The influence of firm digitalization on sustainable innovation performance and the moderating role of corporate sustainability practices: An empirical investigation. Business Strategy and the Environment, 32(8), 5252–5272.

Belhadi, A., Kamble, S., Gunasekaran, A., & Mani, V. (2022). Analyzing the mediating role of organizational ambidexterity and digital business transformation on industry 4.0 capabilities and sustainable supply chain performance. Supply Chain Management: An International Journal, 27(6), 696-711.

Bhargavi, V. S., Choudhary, A., Gangadharan, S., Gambhir, V., KL, M., & Gupta, S. (2023). Social sciences in management research: Interdisciplinary approaches for sustainable business practices. Journal of Informatics Education and Research, 3(2), 45-61.

Böttcher, T. P., Empelmann, S., Weking, J., Hein, A., & Krcmar, H. (2024). Digital sustainable business models: Using digital technology to integrate ecological sustainability into the core of business models. Information Systems Journal, 34(3), 736–761.

Bozkus, K. (2023). Organizational culture change and technology: Navigating the digital transformation. In Organizational Culture-Cultural Change and Technology. London: IntechOpen.

Cavusgil, S. T., & Deligonul, S. Z. (2025). Dynamic capabilities framework and its transformative contributions. Journal of International Business Studies, 56(1), 33–42.

Costa, I., Riccotta, R., Montini, P., Stefani, E., de Souza Goes, R., Gaspar, M. A., Martins, F. S., Fernandes, A. A., Machado, C., & Loçano, R. (2022). The degree of contribution of digital transformation technology on company sustainability areas. Sustainability, 14(1), 462-477.

Crosby, T. (2025). Organizational change for sustainable development. In The Palgrave Handbook of Change and Resilience at Work (pp. 599–620). Cham: Springer.

Crossley, R. M., Elmagrhi, M. H., & Ntim, C. G. (2021). Sustainability and legitimacy theory: The case of sustainable social and environmental practices of small and medium‐sized enterprises. Business Strategy and the Environment, 30(8), 3740–3762.

Fazora, V. A., Helmi, S. M., & Heniwati, E. (2024). Sustainability analysis and strategy to increase company value. Jurnal Ilmiah Manajemen Kesatuan, 11(4), 345-361.

Feroz, A. K., Zo, H., & Chiravuri, A. (2021). Digital transformation and environmental sustainability: A review and research agenda. Sustainability, 13(3), 15-30.

Ghanad, A. (2023). An overview of quantitative research methods. International Journal of Multidisciplinary Research and Analysis, 6(4), 3794–3803.

Halim, H., Kesuma, T. M., & Siregar, M. R. (2023). Digital transformation strategy to optimize company performance. Jurnal Manajemen Bisnis, Akuntansi Dan Keuangan, 2(2), 189–200.

Hariram, N. P., Mekha, K. B., Suganthan, V., & Sudhakar, K. (2023). Sustainalism: An integrated socio-economic-environmental model to address sustainable development and sustainability. Sustainability, 15(13), 106-122.

Irfan, M. A. (2025). Economic transformation of Cilegon City: Industrial centric that empowers micro, small and medium enterprises and small and medium industries. Sustainable Public Policy For Better Governance,5(3), 59-70.

Karwowski, M., & Raulinajtys‐Grzybek, M. (2021). The application of corporate social responsibility (CSR) actions for mitigation of environmental, social, corporate governance (ESG) and reputational risk in integrated reports. Corporate Social Responsibility and Environmental Management, 28(4), 1270–1284.

Komariyah, I., & Ismawanti, R. (2024). Exploring the influence of digital transformation, change management, and employee engagement on organizational performance of non profit organization in Indonesia. International Journal of Business, Law, and Education, 5(2), 2651–2662.

Krishnan, R., Govindaraj, M., Kandasamy, L., Perumal, E., & Mathews, S. B. (2024). Integrating logistics management with artificial intelligence and IoT for enhanced supply chain efficiency. In Anticipating Future Business Trends: Navigating Artificial Intelligence Innovations: Volume 1 (pp. 25-35). Cham: Springer Nature Switzerland.

Leso, B. H., Cortimiglia, M. N., & Ghezzi, A. (2023). The contribution of organizational culture, structure, and leadership factors in the digital transformation of SMEs: a mixed-methods approach. Cognition, Technology & Work, 25(1), 151-179.

Leung, T. C. H., Guan, J., & Lau, Y. Y. (2023). Exploring environmental sustainability and green management practices: evidence from logistics service providers. Sustainability Accounting, Management and Policy Journal, 14(3), 461-489.

Martínez-Peláez, R., Ochoa-Brust, A., Rivera, S., Félix, V. G., Ostos, R., Brito, H., Félix, R. A., & Mena, L. J. (2023). Role of digital transformation for achieving sustainability: Mediated role of stakeholders, key capabilities, and technology. Sustainability, 15(14), 112-121.

Mutambik, I. (2024). Digital transformation as a driver of sustainability performance—a study from freight and logistics industry. Sustainability, 16(10), 43-60.

Mwamba, J. (2023). Effective leadership in change management: Ensuring success in organizational transformation. Journal of Policy Options, 6(1), 28–38.

Nadler, D. A. (2024). The effective management of organizational change. In Revitalizing Manufacturing (pp. 185–200). London: CRC Press.

Ning, L., & Yao, D. (2023). The impact of digital transformation on supply chain capabilities and supply chain competitive performance. Sustainability, 15(13), 101-108.

Ochoa-Pachas, J. M., Bardales-Valladares, L. V., Chirre-Castillo, E. A., Michuy-Pérez, K. R., & Quevedo-Pereyra, G. J. (2024). The use of hypotheses in descriptive investigations. Pragmatics, 34(4), 568–586.

Ojadi, J. O., Odionu, C., Onukwulu, E., & Owulade, O. (2024). Big data analytics and AI for optimizing supply chain sustainability and reducing greenhouse gas emissions in logistics and transportation. International Journal of Multidisciplinary Research and Growth Evaluation, 5(1), 1536-1548.

Okolie, U. C., & Memeh, N. J. (2022). Influence of change management on modern organizational efficiency. Jurnal Riset Ekonomi dan Bisnis, 15(3), 171-195.

Pattanayak, B. (2025). Human resource management. Delhi: PHI Learning Pvt. Ltd.

Pereira, T. H. M., & Martins, H. C. (2021). People, planet, and profit: A bibliometric analysis of triple bottom line theory. J. Mgmt. & Sustainability, 11(4), 64-75.

Rajapakshe, W. (2024). Performance management process: Performance planning and monitoring. In Employee Performance Management for Improved Workplace Motivation (pp. 31–56). Hershey: IGI Global.

Tambunan, R., Asy’Ary, A. P. M. H., & Budihard, A. M. (2025). Human resource adaptive competence in digital disruption: A humanistic phenomenological exploration. Jurnal Ilmiah Akuntansi Kesatuan, 13(5), 1365–1374.

Theodorakopoulos, L., & Theodoropoulou, A. (2024). Leveraging big data analytics for understanding consumer behavior in digital marketing: A systematic review. Human Behavior and Emerging Technologies, 2(1), 364-372.

Tsou, H.-T., & Chen, J.-S. (2023). How does digital technology usage benefit firm performance? Digital transformation strategy and organisational innovation as mediators. Technology Analysis & Strategic Management, 35(9), 1114–1127.

Türkeș, M. C. (2025). How digitalization drives supply chain performance in the romanian industry: the roles of sustainability, resilience, risk management, and integration. Sustainability, 17(21), 98-110.

Weber, E., Krehl, E. H., & Büttgen, M. (2022). The digital transformation leadership framework: Conceptual and empirical insights into leadership roles in technology‐driven business environments. Journal of Leadership Studies, 16(1), 6-22.

Zhen, Z., Yousaf, Z., Radulescu, M., & Yasir, M. (2021). Nexus of digital organizational culture, capabilities, organizational readiness, and innovation: Investigation of SMEs operating in the digital economy. Sustainability, 13(2), 720-734.

Zihan, W., Makhbul, Z. K. M., & Alam, S. S. (2024). Green human resource management in practice: Assessing the impact of readiness and corporate social responsibility on organizational change. Sustainability, 16(3), 11-23.