Determination of Repurchase Intention for Transjakarta Bus: Analysis of Service Experience, Information Quality, and Service Innovation

Authors

  • Aang Gunawan Institut Transportasi dan Logistik Trisakti
  • Yuliantini Yuliantini Institut Transportasi dan Logistik Trisakti
  • Olfebri Olfebri Institut Transportasi dan Logistik Trisakti
  • Basri Fahriza Institut Transportasi dan Logistik Trisakti

DOI:

https://doi.org/10.37641/jimkes.v13i6.4902

Keywords:

Repurchase Intention; Service Experience; Information Quality; Service Innovation; Public Transportation

Abstract

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References

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[7] Dehalwar, K., & Sharma, S. N. (2024). Exploring the distinctions between quantitative and qualitative research methods. Think India Journal, 27(1), 7–15.

[8] Fadhlilah, A. D., & Mariah, M. (2024). The effect of trust and service quality on intention to use public transportation in Jakarta. Multidisciplinary Scientific Journal, 3(1), 36–43.

[9] Huda, S., Handayani, S., Setyawati, A., Arifiani, L., & Abidin, Z. (2024). The influence of commitment, service experience, and bus feasibility on passenger satisfaction in Transjakarta corridor I. Journal of Management, 3(1), 176–184.

[10] Kraus, S., Bouncken, R. B., & Yela Aránega, A. (2024). The burgeoning role of literature review articles in management research. Review of Managerial Science, 18(2), 299–314. https://doi.org/10.1007/s11846-023-00642-0

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[13] Natali, A., Suhud, U., & Monoarfa, T. A. (2025). Evaluation of service quality, customer trust, and perceived value in building customer loyalty among public transportation users. Proceedings of the International Student Conference on Business, Economics, Accounting, and Management, 2378–2393.

[14] Pasaribu, L. S. J., Sahir, S. H., & Effendi, I. (2025). The influence of facilities and customer experience on repurchase interest in transportation services. MANABIS: Journal of Management and Business, 4(2), 82–92.

[15] Popović, T., & Zafirovski, Z. (2025). Bus rapid transit as a solution to traffic problems in cities. Put i Saobraćaj, 71(3), 51–59. https://doi.org/10.31075/pis.71.03.07

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Published

2025-12-30

How to Cite

Gunawan, A., Yuliantini, Y., Olfebri, O., & Fahriza, B. (2025). Determination of Repurchase Intention for Transjakarta Bus: Analysis of Service Experience, Information Quality, and Service Innovation. Jurnal Ilmiah Manajemen Kesatuan, 13(6), 5967–5980. https://doi.org/10.37641/jimkes.v13i6.4902