Supply Chain Performance Measurement Using the SCOR Model in a Public University Logistics Division

Gugun Gunawan; Ria Arifianti; Muhammad Rizal

doi:10.37641/jimkes.v14i1.5010

Authors

Gugun Gunawan Universitas Padjadjaran, Indonesia
Ria Arifianti Universitas Padjadjaran, Indonesia
Muhammad Rizal Universitas Padjadjaran, Indonesia

DOI:

https://doi.org/10.37641/jimkes.v14i1.5010

Keywords:

Logistics Management, Public Organization, SCOR Model, Supply Chain Performance, Vendor Reliability

Abstract

In public-sector organizations, effective supply chain management is crucial to ensure operational efficiency and service reliability. Vendor performance and trust are key determinants of procurement success, yet systematic evaluations in higher education institutions remain limited. This study aims to measure supply chain performance in a public organization using the Supply Chain Operations Reference (SCOR) model, with vendor reliability serving as a proxy for supplier trust. A quantitative descriptive approach was employed, using secondary procurement data of consumable goods collected from the Logistics Division of Universitas Padjadjaran over 2022–2024. Performance indicators included on-time delivery, number of purchase orders, contract value, and annual reliability trends, which were aggregated into key performance indicators to assess vendor consistency and operational reliability. The results show that most vendors achieved on-time completion rates above 95 percent, reflecting very high operational reliability and stable service performance. Longitudinal analysis indicates a consistent pattern of reliability, suggesting that procurement planning, contract management, and performance monitoring have been effectively implemented. These findings confirm the applicability of the SCOR framework in evaluating public-sector supply chain performance and provide evidence supporting data-driven procurement governance and continuous performance improvement in higher education institutions.

Downloads

Download data is not yet available.

References

Abbasi, B. N., Wu, Y., & Luo, Z. (2025). Exploring the impact of artificial intelligence on curriculum development in global higher education institutions. Education and Information Technologies, 30(1), 547–581.

Aithal, P. S., & Maiya, A. K. (2023). Development of a new conceptual model for improvement of the quality services of higher education institutions in academic, administrative, and research areas. International Journal of Management, Technology, and Social Sciences, 8(4), 260–308.

Akam, M. J., Sunday, E. G., Etuk, I. U., Ejikeme, O. B., & Arikpo, N. N. (2023). The role of integrated coordination in the supply chain performance of firms in the manufacturing industry. International Journal of Integrated Supply Management, 16(1), 26–51.

Al-Assaf, K., Alzahmi, W., Alshaikh, R., Bahroun, Z., & Ahmed, V. (2024). The relative importance of key factors for integrating enterprise resource planning (ERP) systems and performance management practices in the UAE healthcare sector. Big Data and Cognitive Computing, 8(9), 122–131.

Anwar, U. A. A., Rahayu, A., Wibowo, L. A., Sultan, M. A., Aspiranti, T., Furqon, C., & Rani, A. M. (2025). Supply chain integration as the implementation of strategic management in improving business performance. Discover Sustainability, 6(1), 101–111.

Asaduzzaman, M., Ismail, S., & Ahmad, H. (2025). Impact of adhering to public procurement principles on procurement performance in Bangladesh. Journal of Public Procurement, 25(2), 299–320.

Baah, C., Acquah, I. S. K., & Ofori, D. (2022). Exploring the influence of supply chain collaboration on supply chain visibility, stakeholder trust, environmental and financial performances: A partial least squares approach. Benchmarking: An International Journal, 29(1), 172–193.

Bühler, M. M., Nübel, K., Jelinek, T., Köhler, L., & Hollenbach, P. (2025). Bridging the construction productivity gap—A hierarchical framework for the age of automation, robotics, and AI. Buildings, 15(16), 2899–2905.

Chowdhury, R., & Sultana, R. (2023). The role of ERP-integrated decision support systems in enhancing efficiency and coordination in healthcare logistics: A quantitative study. International Journal of Scientific Interdisciplinary Research, 4(4), 265–285.

Esan, O., Ajayi, F. A., & Olawale, O. (2024). Managing global supply chain teams: Human resource strategies for effective collaboration and performance. GSC Advanced Research and Reviews, 19(2), 13–31.

Farazi, M. Z. R. (2024). Designing circular supply chains with digital technologies for competitive sustainability: An operations management perspective. International Journal of Science and Research Archive, 13(1), 2346–2359.

Hadiwantoro, N., & Nugroho, R. E. (2025). Evaluating sustainability-related KPIs in public construction supply chain: A green SCOR–AHP-based analysis. International Journal of Social and Management Studies, 6(4), 1–12.

Jackson, I., Ivanov, D., Dolgui, A., & Namdar, J. (2024). Generative artificial intelligence in supply chain and operations management: A capability-based framework for analysis and implementation. International Journal of Production Research, 62(17), 6120–6145.

James, N., Kumar, A. K., & Nathan, R. J. (2025). Logistic service improvement parameters for postal service providers using analytical hierarchy process and quality function deployment. Economies, 13(5), 120–129.

Jiang, Y., Feng, T., & Huang, Y. (2024). Antecedent configurations toward supply chain resilience: The joint impact of supply chain integration and big data analytics capability. Journal of Operations Management, 70(2), 257–284.

Kandarkar, P. C., & Ravi, V. (2024). Investigating the impact of smart manufacturing and interconnected emerging technologies in building smarter supply chains. Journal of Manufacturing Technology Management, 35(5), 984–1009.

Karim, M. R., & Talukder, K. A. (2024). Impact of IoT and blockchain integration on real-time supply chain transparency. International Journal of Scientific Interdisciplinary Research, 5(2), 449–486.

Khanuja, A., & Jain, R. K. (2022). The mediating effect of supply chain flexibility on the relationship between supply chain integration and supply chain performance. Journal of Enterprise Information Management, 35(6), 1548–1569.

Kristanti, P., Anshori, M., & Andriani, N. (2023). Enterprise Resource Planning (ERP) in Supply Chain Management (SCM) operational performance: A systematic literature review. Jurnal Ilmiah Manajemen Kesatuan, 4(5), 156-166.

Li, C., Feng, W. X., Han, S., Gupta, S., & Kamble, S. (2022). Digital adaptive governance, digital transformation, and service quality in logistics enterprises. Journal of Global Information Management, 30(1), 1–26.

Lin, Y., Pang, G., Duan, K., Luo, J., Wang, S., & Qu, J. (2025). The impacts of digital and learning orientations on supply chain resilience. Industrial Management & Data Systems, 125(2), 535–574.

Mozharovskyi, V., & Hodz, S. (2024). Military-economic aspects of maintaining the state’s defence capability in the current military and strategic situation. Baltic Journal of Economic Studies, 10(1), 185–193.

Nagariya, R., Kumar, D., & Kumar, I. (2022). Sustainable service supply chain management: From a systematic literature review to a conceptual framework for performance evaluation of service-only supply chain. Benchmarking: An International Journal, 29(4), 1332–1361.

Nathanael, W., Okdinawati, L., & Terminanto, A. (2025). ERP-based redesign of inbound supply chain processes in an Indonesian multiunit SME. Journal of Applied Business, Taxation and Economics Research, 5(2), 203–231.

Nazara, D. S., Sutrisno, A., Nersiwad, N., & Muslimin, M. (2024). Digital transformation in operations management: Leveraging technology to improve business efficiency. Journal of Operations Management, 1(5), 77–84.

Ngoc, N. M., & Tien, N. H. (2023). Quality of scientific research and world ranking of public and private universities in Vietnam. International Journal of Public Sector Performance Management, 10(1), 1–15.

Nyangoma, D., Adaga, E. M., Sam-Bulya, N. J., & Achumie, G. O. (2024). Operational excellence in SMEs: A conceptual framework for optimizing logistics and service delivery systems. Journal of Frontiers in Multidisciplinary Research, 5(1), 149–156.

Olaleye, I. A., Mokogwu, C., Olufemi-Phillips, A. Q., & Adewale, T. T. (2024). Optimizing procurement efficiency: Frameworks for data-driven cost reduction and strategic vendor management. International Journal of Management Studies, 6(4), 121–130.

Raj, M. W. Z. (2025). The role of data science in optimizing project efficiency and innovation in US enterprises. International Journal of Business and Economics Insights, 5(3), 586–600.

Rajabian Tabesh, A., Chowdhury, M. M. H., Quaddus, M. A., Ameri Sianaki, O., & Khan, E. (2024). The influence of agility on green purchasing practices: The role of supplier governance and supplier relationships. Journal of Business & Industrial Marketing, 39(9), 1969–1983.

Rauniyar, K., Wu, X., Gupta, S., Modgil, S., & Lopes de Sousa Jabbour, A. B. (2023). Risk management of supply chains in the digital transformation era: Contribution and challenges of blockchain technology. Industrial Management & Data Systems, 123(1), 253–277.

Rezaei, M., Salmasnia, A., & Maleki, M. R. (2023). An integrated model for continuous and simultaneous performance improvement: A SCOR-based supply chain decision alignment. International Journal of Industrial Engineering, 34(3), 1–18.

Salah, A., Çağlar, D., & Zoubi, K. (2023). The impact of production and operations management practices in improving organizational performance: The mediating role of supply chain integration. Sustainability, 15(20), 15140-15147.

Sandu, G., Varganova, O., & Samii, B. (2023). Managing physical assets: A systematic review and a sustainable perspective. International Journal of Production Research, 61(19), 6652–6674.

Seidu, M. T., Tanzubil, B. J., Awaab, J. A., & Mohammed, I. (2024). Impact of strategic procurement participation and role conflict on procurement performance: A perspective of municipal and district assemblies in the Upper East Region of Ghana. International Journal of Procurement Management, 20(1), 106–124.

Sienkiewicz-Małyjurek, K., & Szymczak, M. (2024). Understanding public service supply chain management: A systematic literature review. Management Review Quarterly, 74(3), 1879–1943.

Silva, S., & Crispim, J. (2025). Performance measurement and management in complex environments: A system of systems approach for the public sector. Production Planning & Control, 36(13), 1823–1843.

Sultana, R. (2022). A review of data-driven communication in economic recovery: Implications of ICT-enabled strategies for human resource engagement. International Journal of Business and Economics Insights, 2(1), 1–34.

Tegbar, T. T., Klaus, D. T., N. R., D. K., & Haile, W. B. (2024). Measuring the supply chain performance of a manufacturing industry with the characteristics of a shift of role in the global supply chain using the SCOR model. International Journal of Industrial Engineering, 35(2), 1–18.

Wu, H., Liu, J., & Liang, B. (2025). AI-driven supply chain transformation in Industry 5.0: Enhancing resilience and sustainability. Journal of the Knowledge Economy, 16(1), 3826–3868.

Zhang, G., Yang, Y., & Yang, G. (2023). Smart supply chain management in Industry 4.0: The review, research agenda and strategies in North America. Annals of Operations Research, 322(2), 1075–1117.