RAHAYU, P. Evaluating Service Quality: A Qualitative Analysis of Suroboyo Bus Services on the Purabaya - Rajawali Route in Surabaya City. Jurnal Ilmiah Manajemen Kesatuan, [S. l.], v. 11, n. 3, p. 1271–1278, 2023. Disponível em: https://jurnal.ibik.ac.id/index.php/jimkes/article/view/2269. Acesso em: 3 jul. 2024.