PRATAMA, R. A.; PRASETYO, W. B.; RAMLI, A. H. E-Service Quality, E-Trust, E-Satisfaction And E-Loyalty In Online Shopping. Jurnal Ilmiah Manajemen Kesatuan, [S. l.], v. 11, n. 3, p. 1377–1388, 2024. DOI: 10.37641/jimkes.v11i3.2313. Disponível em: https://jurnal.ibik.ac.id/index.php/jimkes/article/view/2313. Acesso em: 4 jun. 2026.