SETIAWAN, M. B. P.; AZIS, A. M.; SIREGAR, K. R.; ABDULLAH, K. The Influence of Service Quality, Work Efficiency, and Innovation on Loyalty through Satisfaction . Jurnal Ilmiah Manajemen Kesatuan, [S. l.], v. 13, n. 5, p. 3965–3974, 2025. DOI: 10.37641/jimkes.v13i5.3815. Disponível em: https://jurnal.ibik.ac.id/index.php/jimkes/article/view/3815. Acesso em: 3 jun. 2026.