WAHYUNI, R. E.; ABDURAHMAN, E.; ANIISAH, S.; SETYANTO, R. P. The Influence of Customer Inertia Beliefs in Shaping Loyalty: Evidence from Freight Forwarding Services in Jakarta. Jurnal Ilmiah Manajemen Kesatuan, [S. l.], v. 14, n. 1, p. 405–418, 2026. DOI: 10.37641/jimkes.v14i1.4464. Disponível em: https://jurnal.ibik.ac.id/index.php/jimkes/article/view/4464. Acesso em: 26 jun. 2026.