SIANTURI, M. Analysis of the Influence of Academic Service Quality on Improving Student Satisfaction Using the SERVQUAL Method. Jurnal Ilmiah Manajemen Kesatuan, [S. l.], v. 14, n. 3, p. 2457–2468, 2026. DOI: 10.37641/jimkes.v14i3.4817. Disponível em: https://jurnal.ibik.ac.id/index.php/jimkes/article/view/4817. Acesso em: 4 jun. 2026.