RAMADHANI, F.; FIONA , F. Emotions Behind the Wheel: Customer Incivility, Need Satisfaction, and Service Quality in Online Transportation. Jurnal Ilmiah Manajemen Kesatuan, [S. l.], v. 14, n. 3, p. 2643–2654, 2026. DOI: 10.37641/jimkes.v14i3.5294. Disponível em: https://jurnal.ibik.ac.id/index.php/jimkes/article/view/5294. Acesso em: 5 jun. 2026.