NUR AINI, A. S.; DARPITO, S. H.; WARSIKI, A. Y. N. Pengaruh Service Quality dan Customer Relationship Management (CRM) terhadap Customer Loyalty yang dimediasi Customer Satisfaction. Jurnal Ilmiah Manajemen Kesatuan, [S. l.], v. 10, n. 3, p. 577–592, 2022. DOI: 10.37641/jimkes.v11i1.1533. Disponível em: https://jurnal.ibik.ac.id/index.php/jimkes/article/view/1533. Acesso em: 20 apr. 2024.