SETIAWAN, B.; ., F. Pengaruh Jaminan, Empati Dan Kehandalan Terhadap Kepuasan Pelanggan Pada KPR Bank BJB Cabang Bogor. Jurnal Ilmiah Manajemen Kesatuan, [S. l.], v. 6, n. 1, p. 25–32, 2018. DOI: 10.37641/jimkes.v6i1.33. Disponível em: https://jurnal.ibik.ac.id/index.php/jimkes/article/view/33. Acesso em: 3 may. 2024.