Artini, K. A., I. K. Merta, and N. M. Yusmini. “Effectiveness of OSS-Based Licensing Services and HR Competency on Public Satisfaction: A Study in Badung Investment Department”. Jurnal Ilmiah Manajemen Kesatuan, vol. 12, no. 5, Sept. 2024, pp. 1907-14, doi:10.37641/jimkes.v12i5.2860.