Riana, Riana, and Harry Roestiono. “Pengaruh Kualitas Layanan Internet Banking Dan Tingkat Kepuasan Terhadap Loyalitas Nasabah: Studi Kasus Pt Bank Mandiri Bogor Tbk”. Jurnal Ilmiah Manajemen Kesatuan 8, no. 2 (August 25, 2020): 139–148. Accessed June 13, 2026. https://jurnal.ibik.ac.id/index.php/jimkes/article/view/350.