Prasetya, Syarief Gerald, and Yustiana Wardhani. “Kinerja Layanan Dan Kepuasan Nasabah Masa Pandemi Covid-19 Pada Bank BNI Cabang Bogor”. Jurnal Ilmiah Manajemen Kesatuan 9, no. 3 (December 5, 2021): 617–626. Accessed April 27, 2024. https://jurnal.ibik.ac.id/index.php/jimkes/article/view/886.