Jurnal Ilmiah Manajemen Kesatuan (JIMKES) is open access journal that publishes original research across all area of management. The objective is to disseminate all information across fields of management and as a media of information and communication for practitioners, researcher and academics who are involved and pay attention to the development of Management Field. JIMKES Published for first time in 2013 by the Institute for Research and Community Service, Institut Bisnis dan Informatika Kesatuan in Collabration with Faculty of Business and Vocational Program Kesatuan. Country of Publication : Indonesia Partnership : Relawan Jurnal Indonesia, Perkumpulan Dosen Indonesia Semesta, Perkumpulan Dosen Peneliti Indonesia ISSN : P-ISSN 2337-7860 E-ISSN 2721-169X Frequency : Bi-Monthly Advance Access : Yes Types of Journal : Academic/Scholarly Journals Policies : Peer-Reviewed Copyright : CC-BY-SA Publisher : LPPM Institut Bisnis dan Informatika Kesatuan Format : Print & Online DOI : doi.org/10.37641/jimkes Publication Dates : January, March, May, July, September, November Scope : Management, Finance, Economics, Banking, Business, Entrepreneurship Open Access : Yes Review Time : Eight Weeks Approximately Contact & Submission E-Mail : redaksi.jurnal@ibik.ac.id; jurnal.ibik@gmail.com Indexed by: Supervised by : Tools: Jurnal Ilmiah Manajemen Kesatuan adalah media ilmiah yang independen bagi para Dosen dan Peneliti di bidang ilmu Manajemen dan Bisnis. Terbit tiga kali dalam setahun, pada bulan April, Agustus dan Desember. Mempublikasikan hasil-hasil penelitian terapan bidang manajemen dan bisnis dalam arti luas. Pedoman bagi penulis dicantumkan pada halaman belakang bagian jurnal ini.
LPPM Institut Bisnis dan Informatika Kesatuan
Artificial Intelligence Implementation in E-Marketing: A Systematic Literature Review and Bibliometric Analysis
Artificial Intelligence (AI) has recently gained considerable attention and is being increasingly applied across various fields. One of the most rapidly growing areas is marketing, particularly in the development of e-marketing in many companies. The purpose of this article is to review various studies related to artificial intelligence and e-marketing by presenting a comprehensive discussion. The reviewed works consist of 82 studies published between 2018 and 2025. The data analysis focuses on methods applied, findings, strengths, and limitations. In addition, a bibliometric analysis was conducted to complement the review. A total of 500 articles related to artificial intelligence implementation in e-marketing were collected from Google Scholar, Emerald, Elsevier, ScienceDirect, and Scopus, and processed using VosViewer to support the findings. The combined analysis highlights key challenges and identifies future research opportunities in the field of artificial intelligence and e-marketing. Results from studies highlight several benefits of AI, including its potential to revolutionize marketing strategies, introduce new innovations, enhance personalization and customer experience, optimize operational efficiency, and improve overall company performance. The results reveal various research limitations that may help future researchers develop new theoretical and methodological insights. In addition, this study provides valuable information and knowledge for companies seeking to implement artificial intelligence in e-marketing.
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A Multidimensional Construction of the Meaning of Income from an Auditor’s Perspective
Auditors play a critical role in maintaining the credibility of financial reports and public trust. This study aims to clarify the meaning of income from the perspectives of junior and senior auditors. The research method used is a qualitative descriptive case study approach, through data collection in the form of in-depth interviews, observations, and documentation of auditors working at the public accounting firm. The data was analyzed using NVivo14 software to identify themes in the interview results. The results showed that auditors interpreted their income in four main dimensions, namely the material dimension (fulfillment of needs and future savings), non-material dimension (professional recognition and appreciation for performance), fairness dimension (reflection of equality between workload and compensation and system transparency), and spiritual dimension (income as sustenance predetermined by God, halal, and a blessing). This study contributes by providing a multidimensional understanding of auditors’ income encompassing material, non-material, fairness, and spiritual aspects while offering practical insights for designing more holistic and value-driven compensation systems.
The Effect of Work Engagement, Nurse Resilience, Burnout, Job Satisfaction, and Social Support on Turnover Intention
Turnover intention is critical in hospitals, as high rates disrupt healthcare stability and raise organizational costs. This study aims to examine the direct relationships between work engagement, resilience, burnout, job satisfaction, and social support in explaining nurse turnover intention in a private hospital in Bali. This study used a quantitative, cross-sectional approach, surveying 171 nurses with a structured questionnaire. Data were analyzed using PLS-SEM in SmartPLS to assess the measurement and structural models. The results showed that work engagement had a positive and significant effect on nurse resilience, while nurse resilience had a significant effect on burnout, job satisfaction, and social support. Furthermore, burnout had a significant positive effect on turnover intention, while job satisfaction had a significant negative effect on turnover intention. However, social support and work engagement were not proven to have a significant direct effect on turnover intention. This study concludes that nurse resilience, based on IPMA analysis, plays a significant role in shaping psychological conditions and work attitudes, which impact burnout, job satisfaction, and turnover intention. Therefore, hospitals are advised to improve nurse work engagement and resilience through psychological capacity-building programs, organizational support, and burnout prevention strategies to reduce turnover intention.
Green Human Resource Management and Firm Performance: The Role of Green Innovation in Indonesian SMEs
SMEs play a crucial role in economic development but face challenges in integrating environmental sustainability into business operations. Green Human Resource Management (GHRM) has been proposed as a mechanism to foster green innovation and enhance sustainable performance. However, evidence from SMEs, particularly in emerging economies, remains limited and predominantly quantitative. This study investigates how GHRM contributes to multidimensional firm performance through green innovation in Indonesian SMEs. Using a qualitative multiple case study design, data were collected from 12 SMEs across manufacturing and service sectors via semi-structured interviews, non-participant observations, and document analysis. Thematic analysis identified four key patterns: emergent, values-based adoption of GHRM, selective deployment of core GHRM practices, green innovation as a linking mechanism between GHRM and performance, and capability and institutional barriers influencing outcomes. Findings indicate that informal, owner-driven GHRM fosters employee engagement in green process, product, and organizational innovations, generating environmental, operational, market, and social benefits. The study highlights the role of contextual factors such as regulatory enforcement and supply-chain pressures. Implications include guidance for SME managers on embedding environmental values in HR practices and for policymakers on designing integrated support programs to promote sustainable, innovation-driven SMEs.
Innovative Livelihood Restoration Program: Integrating Skills Development, Microfinance, and Local Market Opportunities
Livelihood restoration efforts in post-crisis contexts often rely on fragmented approaches, focusing separately on skills development, microfinance, or market access, which limits their effectiveness in achieving sustainable recovery. Despite their potential, there is still a lack of integrated models that examine how these components interact to strengthen long-term economic resilience among vulnerable populations. This study examines the integration of skills development, microfinance, and local market access as a comprehensive approach to livelihood restoration in post-crisis settings. Using a qualitative methodology, specifically a literature review, the study explores the role of these three components in fostering sustainable economic recovery. The data analysis indicates that when combined, these elements lead to a significant improvement in income generation, business growth, and employment outcomes. However, challenges such as market fragmentation, lack of coordination, digital adoption, and external socio-political factors are identified as barriers to success. The findings confirm that an integrated approach, which aligns skills development, microfinance, and market access, yields better results than individual interventions. The study emphasizes the need for context-specific, coordinated efforts to overcome barriers and ensure the long-term sustainability of livelihood restoration programs.
The Effects of ESG on Firm Value with Profitability as a Moderation Variable in Sensitive and Non-Sensitive Industries
The increasing importance of ESG in corporate strategy and investment decisions, combined with mixed empirical evidence and limited context-specific studies in developing countries like Indonesia, is a concern. The study aims to explore whether ESG disclosure has different short-term and long-term effects and whether profitability moderates the ESG and firm value causality relationship. The study employs panel data regression across four models to examine short- and long-term effects in sensitive and non-sensitive industries. The findings indicate that ESG components do not have consistent direct effects on firm value across industries and time horizons, with only limited evidence of a negative impact of governance in the long-term non-sensitive industry. However, profitability plays a significant moderating role, particularly in non-sensitive industries, where environmental and social interactions become significant in the long term, and social in the short term. In sensitive industries, only governance shows a significant moderating effect in the short term, while no individual moderating effects persist in the long term despite joint model significance. These findings imply that ESG strategies should be implemented in alignment with firm profitability and industry context, as their value relevance emerges primarily through interaction effects rather than as standalone factors.
The Effect of Halal Labeling and Lifestyle on Purchasing Decisions with Purchase Intention as a Mediating Variable
Consumer awareness of halal and lifestyle trends increasingly shapes purchasing behavior in the cosmetics industry. This study analyzes the influence of halal labeling and lifestyle on purchasing decisions cosmetic products, with purchase intention as an intervening variable. The research aims to understand how these factors drive consumer behavior in Medan City. A quantitative survey was conducted among 207 consumers selected using accidental sampling based on Slovin’s formula. Data were collected via questionnaires and analyzed using SEM-PLS with SmartPLS. The results indicate that both halal labeling and lifestyle positively and significantly affect purchase intentions. Lifestyle also directly influences purchase decisions, whereas halal labeling does not, although it indirectly affects decisions through purchase intention. Purchase intention significantly mediates the relationship between lifestyle and purchasing decisions, but not between halal labeling and purchasing decisions. The study highlights that aligning products and marketing with consumer lifestyle trends, such as natural ingredients and eco-friendly practices, is crucial. Providing clear and informative halal labeling remains important to build trust and stimulate purchase intention, even if it does not directly drive buying decisions.
Analysis of Customer Satisfaction in Mediating Customer Value and Cafe Atmosphere towards Brand Image
In the increasingly competitive café industry, creating strong customer experiences is essential for building a favorable brand image and sustaining customer interest. This study aims to examine, describe, and analyze the influence of customer value and cafe atmosphere on brand image mediated by customer satisfaction. This research employs a quantitative approach, with a sample of 130 café restaurant customers in Malang City selected as respondents. Data were collected using questionnaires and analyzed using the Structural Equation Model (SEM) with Partial Least Squares (PLS). The results indicate that both customer value and café atmosphere have a positive and significant effect on customer satisfaction in café restaurants in Malang City. Furthermore, customer value, café atmosphere, and customer satisfaction each have a positive and significant effect on brand image. The findings also reveal that customer satisfaction mediates the influence of customer value and café atmosphere on brand image. This suggests that improving customer value and creating a favorable café atmosphere, supported by high customer satisfaction, will strengthen the brand image of café restaurants in Malang City and increase customer interest in visiting.
Entrepreneurship Education Shapes Entrepreneurial Intentions through Religiosity and Self-Efficacy
Enhancing entrepreneurial intention is a significant aspect in encouraging the emergence of new entrepreneurs, especially in overcoming economic and social challenges in the era of global competition. This study aims to investigate the effect of entrepreneurship education on entrepreneurial intentions, while considering the mediating roles of religiosity and self-efficacy. This study emphasizes a comprehensive investigation of the key factors that influence entrepreneurial intentions. This study employs a quantitative approach with 264 respondents from diverse educational and religious backgrounds. Data were collected using a validated Likert-scale questionnaire measuring entrepreneurship education, religiosity, self-efficacy, and entrepreneurial intention, and analyzed using SEM-PLS. The levels of entrepreneurship education, self-efficacy, religiosity, and entrepreneurial intention among students in Bandung were positive. These findings confirm that entrepreneurship education has a positive influence, both directly and indirectly, on entrepreneurial intentions through the mediating role of self-efficacy and religiosity. This research makes a significant contribution to the field of entrepreneurship education. These findings are expected to serve as practical guidance for educational institutions and policymakers in formulating strategies to increase entrepreneurial intent by strengthening entrepreneurship education, developing self-efficacy, and fostering religiosity.
Green Innovation as a Key Mediator in Green Supply Chain Practices: Evidence from Fashion SMEs
In response to increasing global pressure for environmental sustainability, businesses are required to integrate environmentally friendly practices throughout their supply chains. This study aims to analyze the effect of green innovation in mediating the influence of top management commitment and knowledge management orientation on green supply chain management practices in fashion SMEs. The approach used is explanatory quantitative, with 100 SME respondents analyzed using the Partial Least Squares–Structural Equation Modeling (PLS-SEM) method. The findings show that top management commitment significantly influences green innovation but not green supply chain management practices directly. Knowledge management orientation significantly affects green supply chain management practices, but not green innovation. Furthermore, green innovation mediates the relationship between top management commitment and green supply chain management practices, but not knowledge management orientation. These findings suggest that leadership commitment should be effectively translated into innovative environmental initiatives to strengthen sustainable supply chain practices. This study provides theoretical implications for the development of sustainable management models and practical implications for SMEs in strengthening green economy-based business strategies.
Motivation, Leadership, and Organizational Climate on Employee Performance: The Moderating Effect of Reward
The increasing demand for transparent, effective, and accountable bureaucratic performance, along with inconsistent empirical findings regarding the determinants of employee performance, forms the basis of this research. This study aims to examine the effects of motivation, leadership, and organizational climate on employee performance, as well as to investigate the moderating role of reward within public sector organizations. A quantitative approach with a cross-sectional design was employed, involving 115 employees of regional government agencies in Cirebon City selected through purposive sampling. Data were collected using a Likert-scale questionnaire and analyzed using Structural Equation Modeling (SEM). The findings reveal that organizational climate is the only variable that has a significant effect on employee performance, while motivation and leadership do not demonstrate significant direct effects. Furthermore, reward does not significantly moderate the relationships between the independent variables and employee performance. The model also exhibits relatively low explanatory power. In conclusion, improving employee performance in the public sector is more effectively achieved through strengthening organizational climate rather than relying solely on motivational, leadership, or reward-based approaches that may not yet be optimally implemented.
Analysis of the Influence of Academic Service Quality on Improving Student Satisfaction Using the SERVQUAL Method
In the context of increasing competition among higher education institutions, maintaining high-quality academic services has become essential to ensure student satisfaction. This study aims to analyze the influence of academic service quality on student satisfaction using the SERVQUAL method, which comprises five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. A total of 150 students from three academic programs participated as respondents. Data were collected through questionnaires measuring students’ expectations and perceptions of academic services and were analyzed using the gap score (P–E) for each indicator. The findings show that the assurance dimension has the highest positive gap value, indicating that staff competence, politeness, and professionalism exceed student expectations. The tangibles and empathy dimensions also demonstrate relatively favorable performance. In contrast, the responsiveness and reliability dimensions exhibit negative gaps, suggesting that response speed, staff attentiveness, and service consistency still require improvement. Academic service quality is categorized as adequate but necessitates enhancements in responsiveness and reliability to increase student satisfaction. This study contributes to the evaluation of service quality in higher education and serves as a reference for decision-making in improving academic service performance.
The Effect of Overconfidence on Trading Activity and Investment Returns in Simulated Stock Markets
This study is motivated by increasing market volatility and the growing complexity of investment decision-making, where investor behavior does not always reflect rational considerations, highlighting the importance of psychological biases, particularly overconfidence. The objective of this study is to examine the effect of overconfidence levels on stock trading activity and investment returns, as well as to analyze differences in investor responses to market information in the form of good news and bad news. This study employs an experimental design involving 68 undergraduate students, who are classified into high- and low-overconfidence groups based on calibration test results. Trading activity is measured using trading frequency and volume, while investment performance is assessed through returns. Data are analyzed using independent samples t-tests and paired samples t-tests. The findings indicate that investors with high overconfidence exhibit significantly higher trading frequency and volume compared to those with low overconfidence under both good and bad news conditions. Moreover, highly overconfident investors tend to be less responsive to differences in market information, whereas low-overconfidence investors demonstrate more adaptive behavior. The results also reveal that overconfidence negatively affects investment returns. In conclusion, overconfidence significantly influences trading behavior and investment performance, contributing to market inefficiency.
Determinants of Nurse Self-Efficacy and Infection Prevention Competency on Hospital Quality of Care
This study aims to analyze the factors that influence nurse-reported quality of care in medical personnel by involving 207 nurses as a sample. Six constructs were tested, namely care delivery, nurse professionalism, professional skill, professional development capability, organizational collaboration ability, and nurse personal trait. The method used was a quantitative cross-sectional method using Partial Least Squares–Structural Equation Modeling through SmartPLS4 software to see the structural relationship between variables and identify the factors that most influence the quality of care based on nurses’ perceptions. The results showed that most of the hypotheses were supported. Nursing services significantly influenced nurses’ infection prevention professional skills, professional development capabilities, organizational collaboration, and personal traits. Nurse professionalism had a great impact on professional skills, ability to develop professionally, and individual qualities, but did not affect the collaboration in the organization. The personal traits did not have a direct effect, whereas the quality of nursing services depended mainly on the professional development capabilities, skills of preventing infections, and collaboration of the organization. These results prove that the professional competence of nurses is one of the primary factors that define the quality of the services, and it is essential to reinforce competency-based training and lifelong learning.
Enhancing Health Service Efficiency through the Implementation of Electronic Medical Records: A Health Management Perspective
Electronic Medical Records (EMRs) are digital records that enhance healthcare efficiency by reducing waiting times, improving coordination, minimizing errors, and accelerating diagnosis. This study aims to assess the efficiency of service times for hypertension patients through the adoption of EMRs. A quantitative observational design was employed, utilizing probability sampling (random) with the Slovin formula, yielding a sample size of 347 patients. Data was collected using an observation sheet during service encounters, and bivariate analysis was performed using the Paired Sample t-Test in SPSS version 30.0. Before the t-test, normality tests were conducted to ensure the data followed a normal distribution. If the data were found to be abnormal, the Wilcoxon Signed-Rank Test was applied as an alternative non-parametric test. The total service time for 347 patients using the EMR system was 271,438 seconds, while the manual system recorded a total of 666,798 seconds. On average, the service time per patient using EMRs was 782 seconds (13.02 minutes), compared to 2,248 seconds (37.46 minutes) for the manual system. The findings demonstrate that the EMR system significantly improves service time efficiency, highlighting its potential to enhance the effectiveness and timeliness of healthcare delivery. Keywords: Digital Transformation, Electronic Medical Records (EMR), Health Services, Time Efficiency, Health Technology.
Anti-Stigma Promotion to Improve Tuberculosis Detection and Referrals: A 9P Marketing Mix Case Study
Tuberculosis (TB) referral hospitals frequently face a performance paradox in which treatment success rates improve while case detection and laboratory referrals decline. This study aims to analyze how the integration of the 9P marketing mix influences tuberculosis referral laboratory performance and to explain the imbalance between downstream clinical success and upstream service utilization. A qualitative case study design was employed, using in-depth interviews, observations, and document analysis involving physicians, nurses, laboratory personnel, and promotion officers. Data were analyzed thematically using the nine dimensions of the 9P framework. The findings reveal that strong product quality, competent people, and standardized process elements sustain high cure and treatment success rates. However, weak promotion and public relations strategies, fragmented referral communication, and persistent social stigma significantly constrain case detection and laboratory utilization. The results demonstrate that TB service performance is a systemic organizational outcome shaped by the integration of marketing, policy, and partnership mechanisms rather than clinical excellence alone. This study advances the 9P Marketing Mix as a strategic framework for strengthening infectious disease program performance through integrated anti-stigma communication and referral network optimization.
Resource-Based View and Dynamic Capability with Contextual Factors for Organizational Survival
This study is motivated by the increasing environmental turbulence and uncertainty that have contributed to the declining lifespan of firms and the growing need for organizational survival capabilities. The aim of this research is to integrate the Resource-Based View (RBV) and Dynamic Capabilities (DC) perspectives to provide a more comprehensive explanation of organizational survival. The study employs a qualitative design using an interpretive meta-synthesis approach of 80 selected scholarly sources, analyzed through thematic analysis and meta-ethnography techniques. The findings reveal that organizational survival is determined by the configuration of tangible and intangible resources, dynamic capabilities in sensing, seizing, and transforming, and the synergistic integration of RBV and DC through processes of resource orchestration, bundling, and reconfiguration. In addition, contextual factors such as industry dynamics, institutional environments, and culture significantly influence survival strategies. The study implies that managers need to balance resource exploitation with adaptive flexibility by strengthening resource orchestration, dynamic capabilities, and contextual sensitivity to sustain long-term competitive advantage. In conclusion, organizational survival is the outcome of the integrated interaction between RBV, DC, and external contextual factors that jointly shape sustained organizational competitiveness in turbulent and uncertain environments.
Job Demands–Resources and Burnout in Public Sector: A Systematic Literature Review
This study is motivated by the high prevalence of burnout among public sector employees, which has significant implications for individual well-being and organizational effectiveness. This study aims to map empirical evidence on burnout within the Job Demands–Resources (JD-R) framework, specifically by identifying the dimensions of job demands and job resources and examining their relationships with burnout in the public sector. This research employed a Systematic Literature Review (SLR) following PRISMA guidelines, using the Scopus database for studies published between 2001 and 2025, resulting in 14 selected articles. The findings indicate that quantitative demands are the most dominant predictors of burnout, followed by organizational structure and work arrangement demands, while mental and emotional demands remain relatively underexplored. On the other hand, interpersonal and social resources, such as supervisor and coworker support as well as a positive organizational climate, emerge as the most important protective factors against burnout. Burnout occurs when high job demands are not adequately balanced by sufficient job resources. The study concludes that maintaining a balance between job demands and job resources is essential for preventing burnout. Practically, public sector organizations should manage workload, clarify role expectations, and strengthen social support and organizational climate to enhance employee well-being.
The Effect of Artificial Intelligence on Digital Marketing Management of MSMEs
The advancement toward the Society 5.0 era has encouraged MSMEs to increasingly adopt artificial intelligence in various business activities, particularly in digital marketing practices. However, empirical evidence examining the role of artificial intelligence in supporting digital marketing management among MSMEs, especially in developing countries, remains limited. This study investigates the influence of artificial intelligence utilization on digital marketing management among MSMEs in the Society 5.0 era. A quantitative approach was employed through a survey involving MSMEs that actively utilize digital technologies in their marketing activities. The collected data were analyzed using linear regression analysis with the assistance of SPSS software. The findings reveal that artificial intelligence utilization has a positive and statistically significant effect on digital marketing management among MSMEs. These results indicate that the integration of artificial intelligence into digital marketing activities contributes to improving marketing effectiveness and strengthening MSMEs’ competitiveness in the Society 5.0 era. Furthermore, this study contributes to the literature on technology-based digital marketing and provides practical implications for MSME practitioners and policymakers.
Determinants of Transfer Pricing Risk at the Operating Profit Margin Level: Evidence from Foreign Direct Investment Firms in Indonesia
This study investigated the determinants of transfer pricing risk at the operating profit margin level among foreign direct investment companies. The research addresses whether multinational ownership structures and affiliated transaction types contribute differently to profitability deviations relative to comparable independent firms. Using panel data from 131 foreign-owned companies (318 firm-year observations) during 2020–2024, the study applies a random effects model with robust standard errors, complemented by FGLS and System GMM for robustness checks. The findings show that foreign ownership, intangible goods transactions, intercompany loan transactions, and leverage have positive and significant effects on transfer pricing risk, while business turnover has a negative effect. Tangible goods and service transactions, as well as the number of related entities, do not exhibit significant effects. The results indicate that transfer pricing risk is concentrated in transactions characterized by valuation discretion and financial structuring complexity. By employing operating profit margin-based comparability analysis as a measurable risk indicator, this study contributes empirical evidence to support risk-based tax supervision strategies and highlights high-risk transaction categories for more targeted transfer pricing audits.
Memayu Hayuning Bawana’s Effect in Enhancing Human Resource Performance: The Effect of Employee Interaction and Value-Based Leadership
Human resource management in educational institutions requires a comprehensive approach that goes beyond administrative functions, incorporating values, social relationships, and organizational culture. This study aims to analyze the influence of employee interaction and value-based leadership on human resource performance, as well as examine the moderating role of the Javanese philosophical value memayu hayuning bawana. Using a quantitative method, the study involved a saturated sample of 113 educators and staff in Muhammadiyah schools in Pacitan. Data were analyzed using PLS-SEM through assessments of the outer model, inner model, significance tests, and predictive evaluation. The results indicate that employee interaction and value-based leadership significantly and positively affect human resource performance, with value-based leadership showing a stronger influence. The moderating effect of memayu hayuning bawana was found to be positive but relatively small. The result implies that integrating local cultural values strengthens leadership practices and enhances organizational effectiveness. In conclusion, the combination of interpersonal interaction, value-based leadership, and local wisdom contributes significantly to improving human resource performance in educational institutions.
Training and Work Environment on Employee Performance: Mediating Effect of Work Motivation in State-Owned Hospital Holdings
The healthcare industry faces increasing challenges in improving service quality, patient safety, and operational efficiency, requiring optimal employee performance. However, issues such as competency gaps, less conducive work environments, and uneven work motivation hinder performance improvement. This study examines the influence of training and work environment on employee performance, with work motivation as a mediating variable. Partial Least Squares Structural Equation Modeling (SEM-PLS) was used as a quantitative explanatory method. Likert-scale questionnaires were used to collect data, and SmartPLS was used for analysis. A total of 222 respondents were chosen by simple random sampling. The results indicate that training and the work environment have significant effects on employee performance. Both training and work environment significantly influence work motivation. Work motivation shows the strongest effect on performance and partially mediates the relationships between training and work environment on performance. The study highlights the critical role of work motivation in enhancing employee performance, supported by effective training and a conducive work environment. These findings provide practical guidance for improving human resource management strategies in healthcare organizations.
The Effect of Career Development on Turnover Intention: The Mediating Role of Job Satisfaction among Generation Z Employees
This study examines the effect of career development on turnover intention with job satisfaction as a mediating variable among Generation Z employees. The study addresses the growing challenge of retaining younger employees who tend to place strong emphasis on career growth, meaningful work, and organizational support. Using a quantitative explanatory design, data were collected through questionnaires from 186 Generation Z employees working in various organizations. The data were analyzed using descriptive statistics, validity and reliability tests, correlation analysis, and hypothesis testing through regression-based mediation analysis. The results show that career development has a significant positive effect on job satisfaction and a significant negative effect on turnover intention. Job satisfaction also has a significant negative effect on turnover intention. In addition, job satisfaction partially mediates the relationship between career development and turnover intention. These findings indicate that career development can reduce employees’ intention to leave both directly and indirectly by improving job satisfaction. The study highlights the importance of career development as a strategic human resource practice for enhancing satisfaction and retaining Generation Z employees in increasingly competitive work environments.
The Influence of Organizational Culture, Work Environment, and Job Promotion on Work Motivation and Employee Performance
Driven by the inconsistent achievement of performance targets among civil servants, this study investigates the critical determinants of work motivation and professional output within the public sector. Employing a quantitative explanatory research design, the analysis utilized data gathered from 142 purposefully selected civil officials through an online survey. The structural relationships were evaluated using Structural Equation Modeling–Partial Least Squares (SEM-PLS) to ensure robust statistical inference. The empirical results indicate that organizational culture, the physical and social work environment, and job promotion opportunities exert positive and statistically significant effects on both employee motivation and overall performance. The work environment emerged as the most influential factor in driving these improvements. These findings suggest that public sector institutions should prioritize the cultivation of a cohesive culture, the optimization of workplace conditions, and the establishment of transparent, merit-based promotion frameworks. The research concludes that strategic organizational and managerial interventions are fundamental to enhancing the quality of human resources. By addressing these structural elements, public administration can effectively bridge the gap between current performance fluctuations and established institutional objectives, ensuring a more motivated and productive workforce in the long term.
The Effect of Loading and Unloading Delays and Truck Fleet Readiness on Operating Performance
Operational performance is a critical factor in logistics management, directly affecting service quality, customer satisfaction, and overall company efficiency. Delays in unloading processes and the readiness of the truck fleet are common challenges that can hinder smooth operations. This study aims to examine how unloading delays and truck fleet readiness influence operational performance. A quantitative research method was employed, with data collected through questionnaires distributed to 30 operational staff members. Data were analyzed using SPSS version 26, including validity and reliability tests and multiple linear regression analysis. The results indicate that both unloading delays and truck fleet readiness have a significant impact on operational performance, both individually and collectively. The coefficient of determination shows that approximately 55.3% of operational performance variation is explained by these factors, while the remaining portion is influenced by other variables outside the scope of this study. These findings highlight the importance of optimizing unloading efficiency and ensuring fleet readiness to enhance overall operational performance.
5C Credit Analysis, SLIK Utilization, and ICS Readiness Determine MSME Financing Access through Credit Decision
Micro, Small, and Medium Enterprises (MSMEs) are key drivers of economic development but often face financing constraints due to limited collateral, weak credit histories, and information asymmetry. This study examines how 5C credit analysis, Financial Information Service System (SLIK) utilization, and Innovative Credit Scoring (ICS) readiness influence MSME credit decision-making and financing access in Rural Banks in North Sumatra, Indonesia. The study further investigates whether credit decision-making mediates the relationship between these assessment mechanisms and financing access. A quantitative survey was conducted with 290 credit decision-makers, including directors, branch managers, and credit officers. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to evaluate direct, indirect, and total effects among the constructs. The findings indicate that 5C credit analysis significantly influences credit decision-making but does not directly impact MSME financing access, with its effect fully mediated through credit decisions. In contrast, SLIK utilization and ICS readiness significantly affect both credit decision-making and financing access, with credit decisions partially mediating these relationships. Credit decision-making serves as the primary mechanism translating institutional assessment into actual financing, highlighting the importance of integrating traditional and digital credit assessment tools to support prudent and inclusive MSME financing in rural banks.
Emotions Behind the Wheel: Customer Incivility, Need Satisfaction, and Service Quality in Online Transportation
This study is motivated by the rapid development of digital transportation services, which not only demand system efficiency but also involve emotional dynamics in service interactions. Customer incivility has the potential to influence service quality through users’ psychological mechanisms. Therefore, this study aims to examine the effect of customer incivility and service convenience on service quality by incorporating the mediating role of need satisfaction and the moderating role of surface acting. This study employs a quantitative approach with a causal explanatory design, involving 350 active Maxim users in Indonesia selected through purposive sampling. Data were collected through an online survey and analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS). The findings indicate that customer incivility negatively affects need satisfaction and service quality, while positively influencing surface acting. In addition, need satisfaction and service convenience significantly enhance service quality. Need satisfaction also serves as a mediator, while surface acting moderates the relationship between customer incivility and both need satisfaction and service quality. In conclusion, service quality in digital contexts is shaped by both psychological and functional factors, highlighting the importance for service providers to simultaneously manage emotional experiences and service convenience
The Mediating Effect of Innovation in the Relationship between Intellectual Capital and Institutional Performance
In knowledge-intensive organizations like higher education institutions, the connection between intellectual capital and institutional performance has recently drawn significant academic attention. This study examines whether human, structural, and relational capital individually contribute to better institutional performance through innovation. With a sample of 242 academic staff and structural leaders from public and private universities, the study employed Partial Least Squares Structural Equation Modelling (PLS-SEM) using SmartPLS 4 software. According to the results, innovation is significantly and positively influenced by all three elements of intellectual capital. Furthermore, relational capital and innovation both exert significant direct effects on institutional performance. Innovation fully mediates the relationships between human capital and institutional performance, and between structural capital and institutional performance, while partially mediating the relationship between relational capital and institutional performance. This study concludes that human and structural capital do not significantly improve institutional performance without the intervening role of innovation, whereas relational capital contributes significantly to institutional performance both directly and through innovation. These findings extend the intellectual capital–innovation–performance framework beyond its conventional commercial origins into the higher education context, offering actionable insights for institutional leaders and policymakers seeking to leverage knowledge assets for sustainable performance improvement.
Financial Literacy and Financial Self-Efficacy as Determinants of Responsible Financial Behavior: The Effect of Fintech Adoption and Financial Stress
This study is motivated by the increasing complexity of financial behavior in the digital era, where the rapid expansion of Financial Technology (Fintech) has enhanced access to financial services but has not necessarily led to more responsible financial behavior. Although financial literacy and financial self-efficacy are recognized as key determinants of financial decision-making, empirical findings remain inconsistent, indicating the need to explore additional mechanisms such as fintech adoption. This study aims to examine the effects of financial literacy and financial self-efficacy on responsible financial behavior, incorporating fintech adoption as a mediating variable and financial stress as a moderating variable. A quantitative survey design was employed, involving 236 Generation Z respondents in Pontianak, Indonesia, and analyzed using SEM-PLS. The results reveal that financial literacy has a positive but insignificant direct effect, while financial self-efficacy significantly influences responsible financial behavior. Fintech adoption is found to have a positive effect and mediates both relationships. Additionally, financial stress weakens the relationship between financial literacy and financial behavior. In conclusion, promoting responsible financial behavior requires the integration of financial knowledge, self-efficacy, and effective utilization of fintech.
The Effect of Digital Marketing and Brand Awareness on Purchase Decisions through Engagement with Promotion as Moderator
This study is motivated by the rapid growth of e-commerce in Indonesia, where digital interactions increasingly shape consumer purchasing decisions, while prior findings regarding digital marketing, brand awareness, customer engagement, and promotion remain partially contradictory. The purpose of this study is to examine the effects of digital marketing and brand awareness on customer engagement and purchase decisions, as well as to test the mediating role of customer engagement and the moderating role of promotion. A quantitative approach was employed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with 234 respondents selected through purposive sampling. The results indicate that digital marketing and brand awareness have significant positive effects on both customer engagement and purchase decisions. Customer engagement is identified as the most dominant variable and partially mediates these relationships. In contrast, promotion shows no significant direct effect on purchase decisions and does not moderate the relationship between customer engagement and purchase decisions. The findings imply that e-commerce strategies should prioritize engagement-driven approaches and brand strengthening rather than relying heavily on promotional incentives. In conclusion, purchase decisions in digital marketplaces are more strongly driven by customer engagement and brand-related factors than by promotional stimuli.
The Effect of Transformational Leadership and Work Environment on Employee Performance: The Mediating Effect of Work Discipline
Low employee performance in labor-intensive industrial sectors is often driven by weak leadership, an unconducive work environment, and poor discipline, factors that ultimately impact organizational productivity. This study examines the influence of transformational leadership and work environment on employee performance, with work discipline serving as a mediating variable, within the maintenance and workshop industry in Indonesia. Data were collected from 57 employees using quantitative research methods and analyzed using path analysis. The findings show that both the work environment and transformational leadership have a major impact on work discipline and have direct consequences on performance. Additionally, work discipline has a significant effect on performance and modulates the indirect effects of environment and leadership on performance. The proposed model explains 51.6% of the variance in employee performance and 40.1% of the variance in work discipline. These results demonstrate the vital role that supportive work environments, motivating leadership, and participatory discipline systems play in improving performance in strategically significant labor-intensive industries.
The Mediating Effect of Learning Agility between Innovation Capability and Organizational Performance in Government Training Institutions
Public sector organizations face significant challenges in enhancing performance during digital transformation. This study examines the effect of innovation capability and learning agility, comprising eight dimensions, including two novel dimensions: digital flexibility and cross-functional collaboration, in driving organizational performance at the Ministry of Religious Affairs. The research involved 307 civil servants across 14 regions of the Religious Education and Training Center, employing a quantitative approach with PLS-SEM analysis. Results demonstrate that innovation capability significantly influences both learning agility and organizational performance. Learning agility exhibits strong positive effects on organizational performance and serves as a significant partial mediator in the relationship between innovation capability and performance. The research model explains substantial variance in both learning agility and organizational performance, demonstrating substantive contribution. The novel learning agility dimensions, digital flexibility, and cross-functional collaboration, prove significantly contributory to the model, reflecting relevance to digital transformation and public sector challenges in Indonesia. This study provides the first empirical evidence of learning agility’s mediating role in Indonesia’s government training sector and recommends strategic human resource policies, including strengthening learning agility training programs, digital infrastructure investment, fostering cross-functional collaborative culture, implementing robust knowledge management systems, and organizational structure alignment to promote sustainable organizational learning.
Brand Experience and Psychological Determinants of Loyalty in Chinese Smart Tablet Brands
Amid intensifying competition in the technology market, understanding the drivers of consumer loyalty has become increasingly critical for brands. This research investigates how brand experience shapes brand loyalty among Indonesian users of Chinese smart tablets. It analyzes four psychological pathways brand love, brand satisfaction, self-brand connection, and brand trust within the Stimulus–Organism–Response (S–O–R) framework. The study evaluates whether brand experience directly promotes loyalty or works through internal psychological processes. Using survey data from 310 respondents, analyzed with Structural Equation Modeling (SEM) in AMOS, the findings show that brand experience strongly enhances brand love, brand satisfaction, self-brand connection, and brand trust, but lacks a direct effect on brand loyalty. Additional analysis reveals that only brand satisfaction, self-brand connection, and brand trust are significant mediators; brand love does not mediate this relationship. The discussion interprets these results through psychological mechanisms triggered by brand experience, emphasizing how affective, cognitive, and identity-based processes contribute to loyalty. The study offers insights into the psychological pathways linking brand experience and loyalty in technology markets.
Financial Performance and Profitability as Determinants of Stock Prices in Indonesia
This study aims to examine the effect of financial performance on stock prices in manufacturing companies within the consumer goods subsector in Indonesia during the 2020–2024 period, with return on assets as a mediating variable. Financial performance is measured using the current ratio, the debt-to-equity ratio, and the total asset turnover. Secondary data were collected from annual reports, financial statements, and historical stock prices, and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that the current ratio and total asset turnover have a significant positive effect on profitability, while the debt-to-equity ratio has a significant negative effect. Profitability also has a significant positive effect on stock prices. The direct effect analysis shows that current ratio and total asset turnover significantly increase stock prices, whereas the debt-to-equity ratio is not significant. The indirect effect analysis shows that profitability partially mediates the influence of current ratio and total asset turnover on stock prices and fully mediates the negative influence of debt-to-equity ratio on stock prices. The findings highlight profitability as a crucial link between financial performance and stock price movements, offering strategic guidance for investment and financial policy decisions in dynamic economic conditions.
Building Adaptive Leadership Models in the Digital Age: A Conceptual Study
The development of digital technology has fundamentally changed organizational structures, processes, and dynamics. In this context, leaders are required to have high adaptability to fast, complex, and uncertain environmental changes. This article aims to examine the concept of adaptive leadership in facing the challenges of the digital age, as well as to develop a conceptual model that can be the basis for the development of future leadership theories and practices. This study uses a narrative literature review approach by analyzing various literature related to adaptive leadership theory, digital leadership, and organizational transformation. The results of the study show that adaptive leadership in the digital era includes three main dimensions, namely digital capabilities, behavioral flexibility, and strategic collaboration. These three dimensions are the foundation for building leaders who are resilient, innovative, and responsive to technological dynamics. This study contributes to leadership theory by proposing a conceptual model of adaptive leadership tailored for the digital era, highlighting digital capabilities, behavioral flexibility, and strategic collaboration. It provides guidance for organizations to develop leaders who are resilient, innovative, and responsive to technological changes.
Integrated Marketing Communication and Human Resource Competency on Brand Awareness Destination through Digital Marketing Utilization
Tourism destinations require effective communication and digital capabilities to compete. This study investigates the causal relationships among integrated marketing communication, human resource competency, digital marketing utilization, and brand awareness destination within the tourism sector. Framed by the Resource-Based View (RBV), a quantitative, cross-sectional research design was adopted. Data were gathered from 360 purposively selected tourism stakeholders, including village tourism managers, village-owned enterprise officials, local tourism board representatives, and private service providers actively involved in digital marketing initiatives. Using a structured questionnaire, key constructs were measured with validated Likert-scale indicators and analyzed via Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings confirm that both integrated marketing communication and human resource competency have significant positive effects on digital marketing utilization, which, in turn, substantially influences brand awareness destination. Further analysis reveals that digital marketing utilization fully mediates the human resource competency-brand awareness destination relationship and partially mediates the integrated marketing communication-brand awareness destination link, underscoring its strategic function in bridging organizational capabilities and market-level brand awareness. This research extends the Resource-Based View by positioning digital marketing utilization as a resource activation mechanism and provides practical guidance for aligning integrated marketing communication, capacity-building, and digital execution to strengthen destination branding.
Investigating Business Opportunities of Griya Event Space in Bali to Strengthen the Household Economy
Hindu communities have shifted ceremonial practices from household settings to organized venues known as Griya in contemporary times. This study aims to examine the business opportunities of Griya Event Spaces as a potential solution to household economic challenges in Tampaksiring, Gianyar. This study employed a qualitative research design with a descriptive approach to gain an in-depth understanding of business opportunities. Data were collected through observation, interviews, and documentation, employing a qualitative descriptive approach. The findings reveal that griya event spaces demonstrate a strong customer-oriented approach, as reflected in the quality of services provided. Nevertheless, its marketing practices remain inadequate. The management primarily adopts a passive strategy, relying on customers to initiate contact and attend ceremonies without actively engaging in promotional activities or efforts to attract visitors. Consequently, the involvement of the local community, particularly those acting as pengayah or supporting business actors, has not been optimized. Furthermore, the study identifies limitations in the proportional recording of employees and the management of human resources. The absence of a formal customer service system further reflects the reliance on conventional practices, characterized by a passive approach and a lack of proactive promotional strategies.
The Effect of Public Investment and Governance in Enhancing MSME Growth through Investment Attractiveness
Micro, Small, and Medium Enterprises (MSMEs) play a crucial role in regional economic development and employment creation in Indonesia. This study examines how public investment influences MSME growth through investment attractiveness and governance. Using a quantitative explanatory design, data were collected from 336 MSME actors and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings show that public investment has a significant direct effect on MSME growth, but its strongest effect is on investment attractiveness. Investment attractiveness significantly enhances MSME growth and serves as the dominant mediating mechanism linking public investment to business growth. Governance also contributes directly to MSME growth. However, it does not moderate the relationship between public investment and MSME growth. These findings indicate that MSME growth is driven more strongly by the improvement of regional investment attractiveness than by direct public spending alone. The study contributes to MSME and regional development literature by positioning investment attractiveness as a key transmission mechanism and governance as an independent institutional driver. The findings suggest that local governments should design public investment as an integrated regional competitiveness strategy to strengthen infrastructure, licensing efficiency, market access, and MSME development.
The Effect of Digital Marketing Dimensions on Brand Awareness and Purchase Decisions through Brand Awareness in MSMEs
This study aims to examine the influence of digital marketing dimensions, such as social media marketing, content marketing, email marketing, and online advertising, on purchase decisions, while also analyzing the mediating role of brand awareness in the context of the MSMEs digital economy. A quantitative approach using PLS-SEM with 5,000 bootstrap resamples was applied to analyze direct and indirect relationships among variables based on data from MSME consumers. The findings reveal that social media marketing has the strongest direct effect on purchase decisions and also significantly enhances brand awareness. Content marketing and online advertising significantly improve brand awareness but do not directly influence purchase decisions. Instead, their effects on purchasing behavior occur indirectly through brand awareness. Email marketing shows no significant impact on either brand awareness or purchase decisions. Furthermore, brand awareness significantly affects purchase decisions and mediates the effects of content marketing, online advertising, and social media marketing, but not email marketing. These results highlight the central role of brand awareness as a cognitive bridge between digital marketing strategies and consumer behavior. For MSMEs, engagement-driven and awareness-building strategies are more effective than direct promotional communication in driving purchasing decisions.
The Effect of Foreign Sell, Required Return, Expected Return, Actual Return, and Risk on Herding Behavior
This study is motivated by the phenomenon of herding behavior in the capital market, which is influenced by various financial factors, including foreign sell, required return, expected return, actual return, and risk, particularly in manufacturing companies listed on the Indonesia Stock Exchange during the 2024–2025 period. The objective of this study is to obtain empirical evidence regarding the effect of these variables on herding behavior in January and December 2024–2025. The method employed is a quantitative approach through hypothesis testing using data from manufacturing firms as the research sample. The results indicate that in January, actual return and beta risk have a significant effect on herding, and simultaneously, all variables significantly influence herding behavior. Meanwhile, in December, required return and expected return are found to have a significant effect on herding. The difference test reveals significant differences in expected return and actual return between January and December. The implications of this study provide insights for investors and companies in understanding market behavior and formulating more rational investment strategies. In conclusion, return and risk factors play a crucial role in shaping herding behavior in the Indonesian capital market.
The Influence of Cognitive and Emotional Biases on Investment Decisions through Financial Literacy
Rapid growth of retail investor participation via digital platforms, investment quality remains inadequate, as numerous individuals continue to exhibit suboptimal decision-making driven by psychological influences. This study investigates the impact of cognitive and emotional biases on investment decisions, utilizing financial literacy as a mediating variable among retail investors in West Java and Banten, Indonesia. Employing a quantitative research design with a survey method, data gathered from experienced retail investors were analyzed using Partial Least Squares Structural Equation Modelling (PLS-SEM). The empirical findings indicate that cognitive and emotional biases exert a significant negative effect on financial literacy, whereas financial literacy demonstrates a significant positive influence on investment decisions. Furthermore, financial literacy significantly mediates the relationship between both categories of psychological biases and investment decisions. The proposed model exhibits moderate explanatory and predictive power, thereby confirming its adequacy in explaining investor behavior. Consequently, these findings imply that financial literacy plays a pivotal role in mitigating the adverse effects of psychological biases in investment decision-making. The study concludes that enhancing financial literacy is imperative to foster rational investment behavior, suggesting that financial education initiatives must integrate strategic interventions to diminish cognitive and emotional distortions.
The Effect of CEO Foreign Experience on Climate Change Disclosure with Executive Compensation as a Moderating Variable
This study examines the relationship between CEO foreign experience and climate change disclosure among Indonesian listed companies, using the Task Force on Climate-Related Financial Disclosures framework. Drawing on Upper Echelons Theory, the study explores how executive background and governance mechanisms shape corporate transparency in response to climate-related risks. Using panel data from 1,925 firm-year observations of companies listed on the Indonesia Stock Exchange from 2020 to 2023, the analysis employs ordinary least squares regression as the main estimation method, while generalized least squares is used as a robustness check to ensure the consistency of the results. The findings reveal that a CEO’s foreign experience is negatively associated with climate change disclosure, suggesting that firms led by CEOs with overseas experience tend to disclose less climate-related information. In contrast, executive compensation has a positive effect on disclosure. Further analysis reveals that executive compensation negatively moderates the relationship between CEO foreign experience and climate change disclosure, suggesting that incentive mechanisms weaken the disclosure behavior of foreign-experienced CEOs. This study contributes to the literature by providing new evidence on how leadership characteristics and compensation structures shape corporate climate transparency in an emerging market context.
The Effect of Personalized Marketing on Consumer Retention through Consumer Satisfaction and Consumer Trust
Consumer retention is shaped by personalized marketing, built on consumer trust and satisfaction. This study aims to identify the effect of personalized marketing on consumer retention, focusing on consumer satisfaction and trust in the e-commerce sector. The research method used is quantitative, with a causal design and a survey approach. The study population consisted of students with a sample of 200 respondents who met the criteria as active e-commerce consumers. Data collection was conducted through an online questionnaire using a rating scale of 1-10. Data analysis used Structural Equation Modeling (SEM) with a Partial Least Squares (PLS) approach, including measurement models and hypothesis testing through bootstrapping. The research findings show that personalized marketing affects consumer retention, consumer trust, and consumer satisfaction. Consumer trust and consumer satisfaction both affect consumer retention. Consumer trust and consumer satisfaction mediate the effect of personalized marketing on consumer retention. This study shows that personalized marketing plays an important role in increasing consumer satisfaction and trust, thereby increasing long-term customer retention. The implication of this study suggests that companies should prioritize the implementation of personalized marketing strategies supported by data analytics and CRM systems to deliver more relevant customer experiences.
The Effect of Organizational Culture on Organizational Citizenship Behavior with Job Satisfaction as Mediating Variable
In an era characterized by rapid technological advancement and escalating organizational complexity, fostering a supportive organizational culture is paramount to enhancing employee attitudes and behaviors that contribute to institutional effectiveness. This study aims to investigate whether job satisfaction mediates the relationship between organizational culture and organizational citizenship behavior. A quantitative approach utilizing a causal research design was employed, leveraging Partial Least Squares Structural Equation Modeling (PLS-SEM) to analyze data collected from 150 university lecturers in Serang City, Indonesia, via a structured questionnaire with Likert-scale measurements. The empirical findings reveal that organizational culture exerts a significant positive effect on both job satisfaction and organizational citizenship behavior, while job satisfaction concurrently influences organizational citizenship behavior in a significant positive manner. Moreover, job satisfaction is confirmed to partially mediate the relationship between organizational culture and organizational citizenship behavior, thereby indicating that a constructive culture fosters discretionary employee behaviors by means of heightened satisfaction. In conclusion, reinforcing organizational culture is crucial for elevating job satisfaction and cultivating extra-role behaviors, which ultimately enhance overall organizational performance and sustainability within higher education institutions.
Entrepreneurship and Resilience: A Systematic Literature Review and Bibliometric Analysis of The Role of Entrepreneurs in Enhancing Resilience
In an increasingly uncertain and rapidly changing business environment, entrepreneurial resilience has become a critical capability for sustaining business continuity and growth. This study examines the relationship between entrepreneurship and resilience, focusing on identifying trends and developments in the field. The bibliometric and systematic literature review, analyzing 630 articles from Scopus, reveals a growing interest in entrepreneurship and resilience, especially since 2019. The research highlights the role of entrepreneurial orientation, digital business capabilities, business model innovation, and psychological capital in strengthening entrepreneurial resilience, particularly in facing external challenges like the COVID-19 pandemic. The study also underscores the importance of theories such as Social Cognitive Theory and Multi-Level Theory, while suggesting practical strategies for enhancing resilience in Small and Medium-Sized Enterprises (SMEs). The findings offer valuable insights for entrepreneurs, policymakers, and academics seeking to understand and improve resilience in the rapidly changing business environment. This study contributes to the literature by providing an integrated bibliometric mapping and systematic synthesis of entrepreneurship and resilience research, identifying key themes, theoretical foundations, and future research directions.
The Influence of Emotional Experiences and Behavioral Intentions of Tourists through Destination Image and Satisfaction
This study examines how emotional experiences influence the behavioral intentions of international tourists visiting, with destination image and satisfaction as mediating variables. The study aims to explain the psychological mechanisms through which tourism experiences are translated into revisit intention and recommendation behavior. A quantitative approach was employed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) based on data collected from 165 international tourists. The findings indicate that emotional experiences significantly affect destination image, satisfaction, and behavioral intentions. Destination image and satisfaction also have significant effects on behavioral intentions and function as mediating variables in the relationship between emotional experiences and behavioral intentions. Satisfaction emerges as the strongest predictor of behavioral intentions, indicating that evaluative judgments play a crucial role in shaping loyalty-related behavior. The discussion highlights that tourist behavior is influenced by the interaction among affective, cognitive, and evaluative processes, in which emotional experiences shape perceptions, and satisfaction strengthens behavioral outcomes. These findings contribute to tourism behavior literature, particularly in adventure-based destinations, by emphasizing the importance of emotionally engaging experiences in strengthening destination image, satisfaction, and long-term tourist loyalty.
Person-Organization Fit and Psychological Safety on Affective Commitment through Meaningful Work among University Lecturers
Affective commitment is crucial for sustaining lecturers’ engagement and institutional loyalty in higher education. This study examines how person-organization fit and psychological safety shape affective commitment among university lecturers, with meaningful work proposed as a mediating mechanism. Using a quantitative approach, survey data from 74 lecturers at a private university in Indonesia were analyzed through Partial Least Squares Structural Equation Modeling. The results show that person–organization fit and psychological safety positively and significantly influence meaningful work and affective commitment. Meaningful work also has a significant positive effect on affective commitment. However, the indirect effect of person-organization fit on affective commitment through meaningful work was positive but statistically insignificant, while the indirect effect of psychological safety through meaningful work was also not significant, indicating that meaningful work did not mediate either relationship. These findings suggest that lecturers’ affective commitment is shaped primarily through direct value alignment and supportive interpersonal climates rather than indirect meaning-making mechanisms. The study contributes to organizational behavior literature by clarifying the limited mediating role of meaningful work in academic settings and implies that universities should strengthen institutional value congruence and psychologically safe work environments to enhance lecturers’ commitment.
The Effect of E-Customer Value and Internal Factors on E-Trust, E-Satisfaction, and E-Repurchase Intention in Online Marketplaces
The development of internet technology has transformed consumer behavior, shifting society toward online shopping activities. This lifestyle change is reflected in the increasing demand for goods and services that can be accessed quickly and conveniently through digital platforms. This study aims to analyze the effect of e-customer value and internal factors on e-trust, e-satisfaction, and e-repurchase intention, as well as to examine the mediating role of e-trust and e-satisfaction in online repurchase behavior. This research uses a quantitative approach with Structural Equation Modeling (SEM) based on a sequential explanatory design. Data were collected through a survey of e-commerce users and analyzed to test the relationships among the variables. The results show that e-customer value and internal factors have a positive effect on e-trust, e-satisfaction, and e-repurchase intention. In addition, e-trust and e-satisfaction also have a positive effect on e-repurchase intention. The mediation analysis reveals that e-trust mediates the relationship between e-customer value and e-repurchase intention, while e-satisfaction mediates the relationship between internal factors and e-repurchase intention. This study contributes to the development of consumer behavior literature in online shopping by highlighting the importance of customer value, internal factors, and mediating psychological mechanisms in shaping repurchase intention in e-commerce environments.
The Influence of Live Streaming and Short Video Marketing on TikTok on Purchase Intention in Generation Z
In the era of accelerated digital transformation, TikTok has emerged as a formidable platform shaping consumer behavior via interactive and visually compelling content, rendering an assessment of its marketing efficacy imperative. This study examines the impact of live streaming and short video marketing on the purchase intention of Generation Z, specifically within the cosmetics and skincare industry. Utilizing a quantitative method with an explanatory research design, empirical data were gathered from 120 Generation Z participants through an online survey administered via non-probability accidental sampling. The dataset was evaluated utilizing multiple linear regression analysis, validated by classical assumption testing encompassing normality, multicollinearity, and heteroscedasticity. The empirical results demonstrate that live streaming and short video marketing exert a positive, statistically significant effect on purchase intention, both independently and concurrently, with live streaming exhibiting the predominant influence. A coefficient of determination of 0.809 indicates that these independent variables account for 80.9% of the total variance in consumer purchase intention. Consequently, this study suggests that enterprises must strategically leverage interactive digital media to bolster engagement and stimulate purchase decisions, concluding that integrated social media approaches are vital for successfully capturing the contemporary Generation Z demographic
Formulation of Priority Strategy for Implementing Performance Management in F&B MSMEs Using SWOT and QSPM Approaches
The food and beverage sector competition demands efficiency and digital readiness amid managerial and digital constraints. This study aims to determine priority strategies to improve the performance of MSMEs in the food and beverage sector, with a case study. The methods employed in this study use a mixed-method approach, combining qualitative analysis and quantitative strategic tools, including business model canvas for initial business mapping, internal factor evaluation matrix, external factor evaluation matrix, internal-external matrix, SWOT analysis, and quantitative strategic planning matrix. The results indicate that the F&B MSME is positioned in cell V (hold and maintain) based on the IE matrix. The SWOT analysis generates several alternative strategies, which are further evaluated using a quantitative strategic planning matrix to determine priority strategies. The main selected strategy is WO2, which focuses on improving internal management systems, including expanding cashier access and developing more structured operational standard operating procedures supported by the potential for increasing online-based sales volume, with the highest Total Attractiveness Score (TAS) of 4.18. The next strategies are WO1 (TAS 3.31) and WT2 (TAS 3.01), which emphasize improving human resource competencies and enhancing digital promotion activities.
The Influence of Financial Literacy and Financial Attitude on Investment Behavior: The Mediating Effect of Self-Control in Generation Z
The expansion of digital technology increases Generation Z’s involvement in financial markets, yet also elevates the risk of impulsive and speculative choices driven by behavioral biases. This study aims to evaluate the influence of financial literacy and financial attitude on investment behavior among Generation Z in Jakarta, while explicitly examining self-control as an intervening mechanism. Utilizing a quantitative approach with an explanatory research design, primary data were gathered through structured online questionnaires from 200 active investors selected via non-probability purposive sampling. Data processing was executed using Partial Least Squares-Structural Equation Modeling (PLS-SEM) managed through SmartPLS. The empirical findings reveal that financial literacy and financial attitude exert direct, positive, and significant influences on self-control and investment behavior. Self-control serves as a vital psychological bridge that partially mediates both relationships, demonstrating that cognitive knowledge and positive mindsets are significantly optimized when channeled through personal self-discipline. These insights carry substantial practical implications for financial educators and policymakers, indicating that successful youth financial initiatives must look beyond mere conceptual knowledge by comprehensively redesigning educational frameworks to actively cultivate future-oriented mindsets and digital self-regulation techniques.
Integrating Human Resource Development Systems in Tourism Vocational Education Institutions
This research is driven by the suboptimal human resource management in tourism vocational education in meeting dynamic industry demands, especially in graduate competency alignment, educator capacity, certification implementation, and industry partnership quality. This study aims to describe the practice of human resource management in tourism vocational education, analyze competency development strategies of students and educators, identify obstacles to human resource management, and formulate a development model that is more relevant to the needs of the tourism sector. This study uses a qualitative case study design in Indonesian tourism vocational education institutions, with data collected through semi-structured interviews, limited observations, and document analysis involving institutional leaders, educators, staff, students, alumni, and industry partners, and analyzed using reflexive thematic analysis to identify key patterns of institutional experiences and practices. The results identify four key findings, including a mismatch between graduate competencies and industry needs, underdeveloped educator capacity building, limited substantive industry partnerships, and fragmented human resource management, while the quality of training and certification programs remains uneven. These findings indicate the need for a more integrative, adaptive, and collaborative human resource management system in tourism vocational education to improve relevance and competitiveness.
Simulation-Based Experiential Learning for Developing Professional Writing Competency: A Human Capital Perspective
Writing is increasingly recognized as a critical employability skill and a core component of organizational communication. However, traditional instructional approaches often fail to connect technical knowledge with communication capabilities. This study examines the role of simulation-based experiential learning in enhancing professional writing competency within a management and training context. This study adopts a quasi-experimental design using a pretest–posttest approach involving 104 cadets from maritime institutions. The intervention integrates a navigation light simulator within an experiential learning framework to support the development of writing skills in Maritime English. The results indicate a statistically significant improvement in participants’ performance, supported by an increase in mean scores, a moderate effect size, and a normalized gain score of 0.33. Additionally, reduced score variability suggests improved competency alignment across participants. From a management perspective, these findings highlight the effectiveness of experiential, simulation-based training as a mechanism for human capital development, particularly in enhancing communication-intensive competencies. The study contributes to the literature by extending experiential learning theory into the domain of professional communication and employability. Practical implications suggest that integrating simulation-based learning into training design can bridge the gap between technical expertise and communication skills required in organizational settings.
Destination Stewardship for Regenerative Tourism: Governance Mechanisms, Implementation Pathways, and Measurable Outcomes
Regenerative tourism addresses the limits of growth-led models, but literature remains fragmented in explaining how destination transitions are conceptualized, governed, implemented, and evaluated in practice. This study systematically reviews how destination stewardship is understood and operationalized within regenerative tourism transitions, focusing on five related questions concerning conceptualization, governance mechanisms and stakeholder arrangements, implementation pathways, measurable outcomes and indicators, and practical destination application. A Scopus-based systematic literature review of English- language, journal articles published between 2016 and 2026 was conducted, and 18 studies were included following PRISMA-based screening and eligibility assessment. The findings show that destination stewardship is emerging less as a settled concept than as a place-based, multi-actor, and restorative governance orientation. Governance is the primary operational mechanism through which regenerative transition is pursued, implementation pathways are adaptive, staged, and context-sensitive, and measurable outcomes remain the weakest part of the evidence base. Practical application is most consistently expressed through five principles: reframing destination purpose beyond growth, building governance capacity, implementing adaptively, tailoring strategy to place, and monitoring beyond conventional tourism metrics. The review contributes a review-derived analytical framework and highlights the need for clearer conceptual boundaries, stronger comparative research, and more robust destination-level regenerative indicators.
Burnout Coping Management among Oil and Gas Workers: A Systematic Literature Review
Employees in the oil and gas industry face unique occupational stressors that increase their vulnerability to burnout, including long working hours, hazardous conditions, and operational uncertainty. This study synthesizes empirical evidence on coping mechanisms used by oil and gas workers to manage burnout at individual, social, and organizational levels. Using a systematic literature review based on the PRISMA 2020 protocol, this review examined Scopus-indexed peer-reviewed articles published between 2007 and 2025 through Boolean search strategies and keywords related to burnout, coping, and the oil and gas workforce. Following a staged screening process, seven articles met the inclusion criteria and were analyzed using thematic analysis. The findings reveal five main domains of coping strategies among oil and gas workers: problem-focused coping, emotion-focused coping, social support-based coping, resilience-oriented coping, and organizational coping. These findings indicate that burnout management depends not only on individual capacity but also on social support, work design, and organizational policies. This article develops an integrated model of burnout coping management for oil and gas workers that links individual psychological resilience with organizational interventions to enhance well-being, occupational safety, and workforce sustainability in high-risk work environments.
The Effect of Financial Inclusion, Financial Literacy, Perceived Usefulness, and Perceived Ease of Use on Fintech Adoption among MSMEs
The evolution of financial technology (fintech) has revolutionized transactional frameworks and enhanced accessibility to financial services, especially for Micro, Small, and Medium Enterprises (MSMEs). Nevertheless, the integration of fintech among MSMEs is still arguably restricted regardless of its prospective advantages. This investigation intends to evaluate the impact of financial inclusion, perceived usefulness, perceived ease of use, and financial literacy on fintech adoption. A quantitative explanatory research framework was utilized by surveying 100 MSME proprietors chosen via purposive sampling techniques. Data processing was conducted utilizing multiple linear regression analysis, validated by classical assumption assessments encompassing normality, multicollinearity, and heteroscedasticity diagnostics. The empirical outcomes indicate that financial inclusion, perceived usefulness, and perceived ease of use exert a positive and meaningful impact on fintech integration, whereas financial literacy demonstrates a negative and significant inverse effect. All independent variables substantially dictate fintech integration among MSMEs. This inquiry infers that fintech integration is determined by both technological assessments and financial competency dynamics. The ramifications suggest that bolstering digital financial competencies, refining intuitive fintech interfaces, and broadening financial accessibility constitute vital approaches to elevate fintech integration among MSMEs.