Human Resource Planning at Special Growth and Development Hospital: Realizing Optimal Service

Iin Inayah; Rhian Indradewa; Tantri Yanuar Rahmat Syah; Rian Adi Pamungkas

doi:10.37641/jimkes.v13i1.3103

Authors

Iin Inayah Faculty of economics and bussines of Universitas Esa Unggul; Bekasi, Indonesia
Rhian Indradewa Faculty of economics and bussines of Universitas Esa Unggul; Bekasi, Indonesia
Tantri Yanuar Rahmat Syah Faculty of economics and bussines of Universitas Esa Unggul; Bekasi, Indonesia
Rian Adi Pamungkas Faculty of economics and bussines of Universitas Esa Unggul; Bekasi, Indonesia

DOI:

https://doi.org/10.37641/jimkes.v13i1.3103

Keywords:

Human Resource Planning, Health Management, BPJS, Servant Leadership, McKinsey Model

Abstract

Human Resource (HR) planning in healthcare service management at the Growth and Development Special Hospital in Region X focuses on workforce development to meet future service needs. This study analyzes the implementation of BPJS-based healthcare services for child growth and development, and evaluates its long-term sustainability. This study uses a qualitative method with a descriptive approach through literature studies, observations, interviews, surveys, and documentation. The analysis focuses on internal and external factors that influence the success of healthcare services. The Growth and Development Special Hospital implements a strategy based on the McKinsey 7S model to ensure alignment of values, organizational culture, and HR management practices with the hospital's vision and mission. The servant leadership approach is applied to create a positive work environment that encourages innovation and collaboration. Through a transparent recruitment system, needs-based competency development, and ongoing training, this hospital seeks to improve the competitiveness and quality of healthcare services for pediatric patients with growth and development disorders, while supporting government programs in reducing stunting rates and realizing Indonesia's golden generation.

Downloads

Download data is not yet available.

References

Achjar, K. A. H., Rusliyadi, M., Zaenurrosyid, A., Rumata, N. A., Nirwana, I., & Abadi, A. (2023). Metode penelitian kualitatif: panduan praktis untuk analisis data kualitatif dan studi kasus. Jambi: PT. Sonpedia Publishing Indonesia.

Adzansyah, A., Fauzi, A., Putri, I., Fauziah, N. A., Klarissa, S., & Damayanti, V. B. (2023). Pengaruh pelatihan, motivasi kerja, dan kecerdasan emosional terhadap kinerja karyawan (literature review manajemen kinerja). Jurnal Ilmu Manajemen Terapan, 4(4), 498-505.

Angraeni, S., Kusumapadja, R., & Pamungkas, R. A. (2020). The effect of compensation, workplace environment, and organizational commitment on non-government health care practioner’s performance. Journal of Multidisciplinary Academic, 4(6), 324-330.

Elshifa, A., Irfana, T. B., Hardianty, S., Yakin, I., & Yusup, M. (2024). Training and human resource development methods and effectiveness. Jurnal Ilmiah Manajemen Kesatuan, 12(6), 2709-2718.

Gandhy, A., Gursida, H., Sunarta, K., Marota, R., & Zaini, O. K. (2024). Maggot cultivation business development strategy at the Siliwangi unit waste bank. Jurnal Ilmiah Manajemen Kesatuan, 12(5), 1471-1482.

Hidayati, S. N., Rahmad, T. Y., Indradewa, R., & Iskandar, M. D. (2023). Human resource planning as a priority asset of the company at the company PT Nahe Unggul Lestari. Jurnal Syntax Admiration, 4(9), 1401-1412.

Indonesia, Pressiden Republik. (2021). Peraturan pemerintah republik indonesia nomor 47 tahun 2021 tentang penyelenggaraan bidang perumahsakitan. Available at: https://jdih.setkab.go.id/PUUdoc/176340/PP_Nomor_47_Tahun_2021.pdf

Jurnalita, A. C., Nisa, N. F., & Darmastuti, I. (2024). The role of employee training and development in supporting sustainable economic growth in Indonesia: Literature Review. Research Horizon, 4(6), 175-182.

Karyono, K., Indradewa, R., & Syah, T. Y. R. (2020). The work motivation effect, training, and competence on the employee performance over kemayoran hospital. Journal of Multidisciplinary Academic, 4(3), 152-158.

Longge, E., Anindita, R., & Pamungkas, R. A. (2021). Analysis of the competency-based clinical nurse career path development system implementation. Indonesian Journal of Global Health Research, 3(3), 389-398.

Menna, A. D., & Temesvari, N. A. (2022). Application of the balanced scorecard as a benchmark for hospital performance: systematic review. Jurnal Manajemen Informasi Kesehatan Indonesia, 10(1), 42-42.

Niţescu, A. (2021). Profit and salary-motivating factors at the organizational level. Annals of the University of Petroşani. Economics, 21(1), 31-38.

Purwanti, D., & Indradewa, R. (2022). Influence of work environment and organizational culture on turnover intention is mediated by job satisfaction type B private hospital in Bekasi. Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences, 5(1), 2615-3076.

Rizqulloh, A. D. B., Kuncoro, W. A., Hidayati, R., & Lataruva, E. (2024). Improving employee performance quality through training and work life balance: Literature Review. Research Horizon, 4(6), 317-326.

Schein, E. H. (2010). Organizational culture and leadership (Vol. 2). United State: John Wiley & Sons.

Schein, E. H., & Schein, P. (2004). Organisational culture and leadership. San Francisco: John Wiley & Sons.

Schunk, D. H., & DiBenedetto, M. K. (2020). Motivation and social cognitive theory. Contemporary educational psychology, 60, 101832.

Sukma, S. A. S. H. (2022). Analisis kebutuhan tenaga kerja rekam medis unit rawat jalan dengan metode workload indicator staffing need (WISN) di rumah sakit siti miriam lawang (Doctoral dissertation, ITSK RS dr. Soepraoen).

Susilowati, N., & Fadli, J. A. (2023). The effect of salary on employee productivity with the mediation of employee motivation and job satisfaction in retail companies In Tangerang. Jurnal Ilmiah Manajemen Kesatuan, 11(3), 1573-1586.

Sutriani, S., Muslim, M., & Ramli, A. H. (2024). The influence of experience, satisfaction and service quality on word of mouth intentions and customer loyalty. Jurnal Ilmiah Manajemen Kesatuan, 12(4), 1037-1052.

Syarief, F., Kurniawan, A., Widodo, Z. D., Nugroho, H., Rimayanti, R., Siregar, E., ... & Salmia, S. (2022). Manajemen sumber daya manusia. Bandung: Penerbit Widina.

Usak, M., Kubiatko, M., Shabbir, M. S., Viktorovna Dudnik, O., Jermsittiparsert, K., & Rajabion, L. (2020). Health care service delivery based on the Internet of things: A systematic and comprehensive study. International Journal of Communication Systems, 33(2), e4179.

Utama, N. A., Bambang Hariadi, S. E., & Ec, M. (2012). Analisis pengukuran kinerja rumah sakit dengan pendekatan balanced scorecard (studi kasus pada RSUD Prof. Dr. Soekandar Mojosari). Jurnal Ilmiah Mahasiswa FEB, 1(2).

Wau, J. (2021). The effect of career development, work motivation, and job satisfaction on employee performance. Jurnal Aplikasi Bisnis Dan Manajemen (JABM), 7(2), 262-262.

World Health Organization. (2023). Workload indicators of staffing need: user’s manual. Janewa: World Health Organization.

Zibran, M. H., Setiawan, A. B., & Melani, M. M. (2024). Performance measurement analysis of athallah primary clinic using balanced scorecard method approach. Jurnal Ilmiah Akuntansi Kesatuan, 12(5), 651-658.